1.1. Any repeated booking or cancelling of the same itinerary in the same class of service, across one or more passenger name records or GDS’s including, without limitation, to circumvent or extend ticketing time limits, hold inventory or to meet GDS productivity requirements.
1.2. This can include, but is not limited to:
a) All activity generated the same date as the initial booking
b) Repetitive booking and cancelling of Virgin Atlantic inventory with little to no change to the itinerary.
1.3. Churn will be counted f rom the 3rd “book” (5th transaction). Example being Book, Cancel, Book, Cancel, Book.
1.4. Agency systems are the agencies responsibility to ensure they do not generate GDS churn and will still count towards any churn calculations.