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Flightstore are back to offer competitive fares on Virgin Atlantic

 

Due to shortage of foreign exchange in Nigeria, airlines have experienced difficulties repatriating funds from the country.  In response, many airlines have limited the introduction of additional capacity in the market.

Virgin Atlantic are not immune to this challenge!

We have worked hard to come up with a way we can best serve our mutual customers. So without further ado we would like to reintroduce you to our partners, Flightstore. They can offer your customers competitive fares on Virgin Atlantic fights and help get people flying again. 

How to fund your Flightstore account

Pre-paid Allowance: Create a credit allowance by transferring funds into your Flightstore account. You can then issue tickets against this anytime and top up as needed. Please quote your WH number provided to you as the payment reference, failing to do so may delay funds from being allocated correctly to your account. This option is the most time effective way of paying for tickets and amendments.

 

Bank Transfer: Transfer the value of tickets from your bank account into Flightstore’s. You must allow sufficient time for the funds to clear into our bank in advance of the Ticketing Deadline. Please quote your WH number as the payment reference, as provided to you, and the PNR.

 

Credit or Debit Card: Card payments are accepted, including Nigerian issued GBP cards. This must be a corporate card from your agency. Customer or 3rd party cards are not allowed. To use a Credit or Debit card, please email the Customer Support Helpdesk for the payment link email. Please allow sufficient time for the process in advance of the Ticketing Deadline. Most major Credit and Debit Cards are accepted. The following charges will apply: Debit Card 0.5% Credit Card 2.5%

Pay and Ticket

At the time of making your booking you can opt to Pay and Ticket straight away or hold the seats as an Option for 72 hours if the fare permits this – some special fares must be ticketed the day of booking.

Please note the Ticketing Deadline if you hold the seats as an Option. You must come back onto vaflightstore.com, then Pay and Ticket before the TTL.

Post Ticketing Amendment:

You can make a post-ticket amendment through the Portal. Select which flights you would like to amend then click Amend selected flight(s). A pop up will appear giving you the option to amend the date, airport, cabin & connection point. Once you have chosen your changes click 'Check Availability'. 

Sign up to Flightstore

If you are ready to sign-up to Flightstore, send the following information to Salessupport.LOS@fly.virgin.com

  • Agency’s Trading Name
  • Agency’s Registered Company Name
  • IATA Number
  • Registered Business Address
  • Invoicing Email
  • Contact Details (Name, Telephone & Email)
Flightstore Support

Flightstore Support Contact details:

Customer Support Helpdesk – vsflights@vaflightstore.com

Finance - aviateaccounts@travelinnovationgroup.com

 

Flightstore Opening Hours:

Monday – Friday:      09:00 – 22:00

Weekends:                09:00 – 18:00


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