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Before customers fly, they may need to present evidence of a negative Covid-19 test and/or proof of fully vaccinated status. To make this easier, we’ve partnered with TrustAssure™ to enable them to upload and pre-verify these documents in advance, before you travel to the airport. By confirming Virgin Atlantic FlyReady status in ‘My booking’, our customers will have a smoother check in and boarding experience at the airport.
Using FlyReady is entirely optional, and currently only available to customers aged 18 and above. The tool supports a smooth and streamlined airport experience, with important documentation approved in advance. Limited personal information will be securely shared with TrustAssure™, such as name and date of birth, as well as flight details for verification purposes. This will include information about others in the booking too, so that we can check everyone is eligible for Virgin Atlantic FlyReady.
TrustAssure™ will let us know whether test results or vaccine certificates have been approved for travel to their destination, but will not share these documents with us, or any other personal health information.
Most importantly, we want our mutual customers to have a hassle-free journey, knowing that they’ll fly safe and well with us.
Customers travelling as part of a group (9 adult passengers or less), to use the FlyReady Check In desk, all members of the travelling party must have pre-verified documents.
As children under 18 are currently unable to use FlyReady, families should proceed to the documentation checkpoint at the airport, even in circumstances where the adults on the booking have completed the FlyReady process.
Customers using proof of recovery from Covid-19 in the previous 90 days as their health credential to travel to the US, instead of a pre-departure test, should present this at the airport as it’s not possible yet to pre-verify this through FlyReady.
Virgin Atlantic enhances LAX customer experience by moving operation to Tom Bradley International Terminal (TBIT)
From 10 December, Virgin Atlantic customers at Los Angeles Airport (LAX) can enjoy a streamlined customer experience as we've temporarily moved our full operation, including check in, into the Tom Bradley International Terminal (TBIT), from our usual home in Terminal 2.
To support a better customer experience during ongoing construction work, Virgin Atlantic will relocate to the world-class TBIT (also known as Terminal B) with check-in, Lounge access and gates all located within the spacious terminal which also boasts a variety of shops and restaurants.
Check-in is located at A, near security, providing an easy transition from check-in to security.
As part of the terminal change, eligible customers have access to the Star Alliance Lounge at LAX, in partnership with codeshare partner, Air New Zealand, which operates the lounge. The lounge is available to Upper Class passengers, with Virgin Atlantic Flying Club Gold members welcomed from 17 December.
The Star Alliance Lounge has many amenities including , including spacious areas to work, dine or relax, shower suites, plus a serviced bar with complimentary cocktails and refreshments along with a noodle bar . There is a quiet, library room and plenty of seating throughout the lounge. Or, customers can relax on the outdoor terrace complete with fire pits and a water wall.y
It is a short walk from the Star Alliance Lounge to the Virgin Atlantic gate. Lounge to gate in 5 minutes.