From the moment they put on their Vivienne Westwood uniform, our crew transform into a sky superhero – with the power to make your journey the most memorable. Our crew are the beating heart of what we do.

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A day in the life of our crew

Who you'll see onboard

Pilots

Our pilots have the best seat in the house, leading our operation every day and working hard to get you to your destination safely. You'll find two different ranks of pilot on board, and you can tell who's who by the stripes on the shoulders of their uniform - your Captain will have four stripes, and Senior First Officers will have three.

Cabin crew

Our onboard heroes, keeping you safe, and delivering our famous service in style. On your journey, you'll meet Cabin Crew, Cabin Service Supervisors and Flight Service Managers - look out for a purple shirt or silver tie to spot who the manager is on your next flight with us!

Our office at 35,000ft

When you're on your feet 10+ hours a day,  you need an environment fit for the job.  The spacious interior of our A350s have lots of impressive little touches we’ve designed and added just for you, but equally impressive are some of the unseen innovations that our crew just love.

 

Take a look round our A350 with Marc

Who are they?

Meet a few of our crew

Meet Bernice

Bernice Moran always dreamed of being a pilot, and safe to say her dream came true - she's now one of our senior first officers, flying the 787. She's also the founder of the Be Sweet Company, and mother to three small children.

Read Bernice's story

Meet Otis

If you're looking for a Virgin Atlantic GIF, you'll probably find Otis. Cabin Service Supervisor and content creator extrodinare, Otis has been flying with us for over 13 years, managing his team with flair and finesse.

Follow us on TikTok

Meet Lauren

We've all had our ups and downs over the last couple of years, none more so than Lauren Wigglesworth, a senior first officer on our Airbus fleet.

Read Lauren's story

They're highly trained

All of our pilots and crew have undertaken intensive, specialist training to earn those fabulous golden wings. Regularly re-visiting our training school to keep their knowledge up-to-date, our cabin crew are trained in aviation medicine, safety and security procedures, and everything they need to know about the aircraft they work on. Our pilots are also safety experts, with regular training in the 'sim' (that's one of our state-of-the-art flight simulators!) to make sure they're ready for any eventuality.

All of our flying staff also take part in annual human factors training, which is a unique form of training all about teamwork and communication.

Read more about Human Factors training

They always fly in style

Make up - No Make Up

When our crew told us they didn't always want to wear make up we listened. Since 2019 it's been a personal choice for all our crew - make up or no make up - you'll get the same unique service. 

Wearing the wow factor

Our uniforms have always been one of the things our staff and customers love most. Our collaboration with Vivienne Westwood is a long-term partnership between two British brands, with original design and sustainability at the core.

Visit our Uniform Boutique Store

They're compassionate and resilient

Supporting the crisis in Ukraine

 

We recently operated a relief flight between London and Warsaw, Poland. The flight, organised by Magen David Adom, Save a Child and the Dnipro Appeal,  took 52 Ukrainian orphans and eight carers away from the conflict and to the UK for onward care. 

Our crew were instrumental in this unique operation, readily offering the children and their carers the extra love that they so needed - they even created and handed out translation cards for common questions, to make the journey just that little bit easier.

Supporting our NHS

 

When Covid-19 meant that travel was placed on hold, our crew utilised their skills to help our NHS. From vaccinators to 999 call-handlers, our people played a huge part in the pandemic response. Those still flying even took on 'ultra long-haul' duties to pick up vital supplies, spending over 24 hours onboard! 

Read more about ultra long-haul flying

They're ambassadors

Celebrating Pride

Diversity and inclusion is a huge part of who we are, and we're always keen to join in with pride celebrations. Our crew have always played an important role, representing our people and having plenty of fun along the way.

Football fundraisers

Our brilliant crew have organised charity football matches (cabin crew vs pilots, anyone?) to raise money for mental health charity Mind, as well as recently playing opposite another airline to raise funds to support Ukrainian regufees.

And they're our travel experts!

With hundreds of flying hours every year, it's no wonder that our crew are in the know about all the best places to go.

Sipping coffee in San Fran

Resident coffee conniseur Andrea shares her reccomendations.

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Hiking in Hollywood

Lauren's got the lowdown on how best to see the Hollywood sign.

Read more

Safari's in South Africa

Daisy takes us on a trip to Johannesburg.

See more on TikTok

Want to know more?

Stories about our crew