Find out about how to connect to WiFi while you're in the air and which devices you can safely use. There's also info on the different inseat power options available, so you can keep your gadgets going throughout your flight.
WiFi and your electronic devices
WiFi
Whether you want to send some emails, catch up on Facebook or browse the news, our WiFi will make sure you can stay connected to the wonderful world of the internet during your flight.
From time to time our WiFi service may not be available for reasons beyond our control. We also have one A340-600 which currently does not offer WiFi.
How to connect
To connect to WiFi during your flight, just enable the WiFi on your device when the crew let you know that it's safe to do so. As always when you're in the air, make sure your phone is switched to flight safe mode and data is disabled. Then follow the instructions on your browser screen to get started. Further details can be found in our inflight magazine, Vera.
Charges vary, depending on which package you choose and the aircraft type.
Using electronic devices onboard
You can use electronic devices including mobile phones, tablets, eReaders and music players throughout the flight. Please switch them to flight safe mode when the aircraft door closes for departure. If your device has no flight safe mode, please keep it switched off throughout the flight, for safety reasons.
If you're using a laptop, you'll need to switch it off and put it away for taxi, take off and landing.
Bluetooth headphones can be used with your own devices during the flight, you'll just need to switch them off during take off and landing. And if you are using your headphones, make sure you still listen to the safety briefing before take off.
| Electronic equipment |
When can I use it? |
| Headphones, handheld devices including mobile phones, tablets, eReaders and music players | Throughout the flight |
| Laptops, Bluetooth headphones | Throughout the flight excluding take-off or landing |
| Connective devices without a flight safe mode | Before the aircraft doors are shut |
Power configurations onboard
| Aircraft type: | Upper Class and Premium: | Economy: |
| B747-400 | AC Power/USB (Aircraft G-VBIG only) | USB only |
| B787-900 | AC Power/USB | AC/USB |
| A340-600 | EmPower®/USB | USB only |
| A330-300 | AC Power/USB | USB only |
| A330-200 | AC Power/USB (Upper Class only) | USB only |
Types of power
AC power
If you’re in a seat equipped with AC Power, you'll just need the standard wall power supply that came with your laptop or other electrical device.
The power on the aircraft is typically 110V AC. It has a universal receptacle that accepts the following types of plugs:
- US non-polarised two blade plug (both blades are the same size)
- US polarised two blade plug (one blade is bigger than the other)
- US non-polarised two blade plug with ground (aka three prong)
- European standard two cylindrical prong plug (two round prongs)
- UK three pin plug
- And other types of plug
EmPower® DC Power
EmPower® offers 15V DC power at up to 75 watts per seat, so you'll need an adapter that’s compatible.
The system has a limit on the power it can provide to a seat. There may be times when your device needs more than the system can provide, so it'll either work for a short period of time, or not at all.
For Apple laptop owners, the MagSafe Airline Adapter is compatible with EmPower® outlets.
If you don't have your own lead, our cabin crew has Kensington power leads you can borrow: just ask. The leads may need either a US or UK plug adaptor.
USB for power
Our aircraft also feature USB sockets to power your devices.
Making calls
Stay connected via texts, email, the internet and calls in flight with our AeroMobile service. It's available on half of our fleet, with all aircraft based at Gatwick and selected aircraft at Heathrow and Manchester now connected.
The charges are almost the same as they would be if you were roaming from another country. The calls and texts will just be added to your mobile bill after you’ve flown. As long as your phone is activated for international roaming, you can use it to text, email, get online and make calls.
Contact us
It's often quickest to use the website, but if you need to talk to someone we're here to help.