1. Fly with Virgin Atlantic
  2. Upgrades and Extras
  3. Chauffeur driven transfers

This service is available to anyone flying on a Virgin Atlantic flight. You can book and pay for a chauffeur car online via My Booking. 

 

A partnership built on experience

 

Together with Virgin, we’re redefining airport transfer services, by putting customer experience at the heart of every ride.

We deliver a seamless experience allowing passengers to easily book their journeys via the Virgin site.  

Whether you're flying solo, with a partner, or in a group, we provide a range of vehicle types and grades that suit your needs ensuring a safe, sustainable and stress-free service.  

Our premium service combines convenience with comfort, offering peace of mind. You can expect Addison Lee to go the extra mile to ensure every Airport journey is memorable today, tomorrow and every day.

 

  • Best in class airport transfer service to enhance your airport journey – premium service options, owned fleet and ground control team oversight

  • Direct passenger engagement through our 24/7/365 UK contact centre

  • Professional, trained and vetted drivers

  • Eco-friendly options travel sustainably with our electric & ZEC vehicles 

  • Easy and convenient transit from your aircraft to vehicle. Upon arrival in your destination your driver will be waiting with a nameboard in the arrivals hall

How to book and handy things to know

 

  • Head over to My Booking and Click on “Chauffeur Car Service” 

  • Provide us with the pick up / Drop off location along with lead passenger contact details (it is important you provide a mobile number as you will be sent an SMS with your driver details and tracking link) 

  • Any special requests (we'll do our best to fulfil them)

  • Your driver will meet you at the airport with a nameboard

  • 30 minutes waiting time is included in the price of your booking, so don’t panic when exiting the terminal. Rest assured your driver will wait as long as required

  • If you need help or you are delayed at the airport just call Addison Lee on +44 (0) 20 7387 8888

Common questions about our chauffeur car service

We're sorry. For now it's just Virgin Atlantic flights.

Yes, you will receive an emailed confirmation of your car booking within 12 hours after booking. We'll send it to the email address you provide, make sure you check your junk mail folders if you haven't received it after 12 hours. You can also check the details of any of your chauffeur car bookings in My Booking.

To the airport

There'll be a minimum pick-up time to make sure you arrive at the airport in plenty of time. This is the time the drive will take, plus 90 minutes before your flight. Eg. if your flight departs at 10am and it will take an hour to get to the airport, then the latest you can book your car for is 7.30 am.

If you like to arrive at the airport a bit earlier no problem. Select your preferred pick up time from the dropdown when you book your car online.

From the airport

We'll automatically arrange your pick up time perfectly for when your flight arrives, but if you'd like to be picked up later just select your preferred time.

Yes, you'll need to change your car booking too as it won't be automatically amended.

Standard Sedan – Standard car for up to 4 passengers + 2 bags 
Estate - Standard car for up to 3 passengers + 4 bags 
Standard SUV – Standard car for up to 6 passengers + 2 bags 
Executive Sedan – Executive car for up to 3 passengers + 2 bags 
Executive SUV – Executive car for up to 6 passengers + 4 bags

All your check in luggage needs to fit safely in the boot, but you're welcome to keep your hand luggage with you in the vehicle if there's room.

Sure, you can take other people who are travelling to or from the same airport, to or from the same address up to the capacity of the car, as long as all your luggage fits safely in the boot. You can advise us in “my booking”.

Sure, so long as the address is en-route and it's convenient for both of you. We just might need to adjust the pick up times a bit.

Yes, absolutely. If you're bringing your own child seat, you'll need to make sure that it is correctly installed when you get in the car. Please note, the driver can refuse travel if the seat doesn't comply to legal standards.

You can add special requests using the chauffeur car booking tool in My booking. We'll need at least 12 hours notice before your pick up time and we'll do our best to accommodate you, but we can't always guarantee it.

Sure! But there might be an additional charge. For more info on travelling to the airport with a pet or support animal, please click here to contact us.

Common questions on the day of travel

Please refer to the SMS status message, here you can track and contact your driver as needed using the link provided.

*This will be sent to the mobile number you provide at booking.

If for any reason you still need to contact us, you can call the dedicated number on +44 (0) 207 387 8888 (local UK) or +1 855 459 9472 (local US).

Your driver will drop you off at the Virgin Atlantic terminal, as close as possible to the Virgin Atlantic check in area.

If you are departing from London Heathrow, and hold a confirmed, eligible Upper Class ticket, your driver will drop you off at the Upper Class Wing.

For journeys to the airport, your driver will wait for you kerbside outside the main entrance to your building.

When you arrive at your destination, they'll be waiting for you with a name sign either at arrivals or outside the main exit. If you do need to meet them outside the arrivals hall we'll send you a text with the drivers name and vehicle reg.

here's where to meet them:

Location Collection details
Antigua Your driver will meet you at baggage claim 
Atlanta Your driver will meet you near the top of the Escalator for Baggage Claim 
Boston Head to the designated Limo area through the lower level baggage claim exit
Barbados Bridgetown Your driver will meet you at baggage claim 
Delhi Your driver will be waiting for you in the arrival hall after customs
Glasgow Your driver will meet you in the main arrivals terminal
Grenada Your driver will meet you at baggage claim 
Jamiaca Your driver will be waiting for you in the arrival hall Your driver will be waiting for you in the arrival hall after customs
JFK A Virgin Atlantic representative will meet you at the limo desk in the arrivals hall
Johannesburg Head to the Virgin Atlantic podium in arrivals
Las Vegas Your driver will wait for you at the bottom of the arrivals escalator
London Heathrow Your driver will meet you in the arrivals hall.
Los Angeles Your driver will meet you in the arrival hall after customs
Manchester Your driver will meet you at the Terminal 2 Arrivals or the PremiAir private terminal
Miami Your driver will meet you in the arrival hall after customs
Mumbai Your driver will meet you in the arrival hall after customs
Orlando Your driver will meet you in International Arrivals, Level 1 Carousel 8A 
San Francisco Your driver will meet you in the arrival hall after customs
Seattle Your driver will meet you at the top of the 'S' gate escalators
Shanghai Your driver will meet you in the arrival hall after customs
Tel aviv Your driver will meet you near Aroma cafe to the right side of the Arrivals Hall
Tobago Your driver will be waiting for you in the arrival hall after customs
Washington Your driver will meet you by the ramp which is just outside customs

Don't worry, your driver will be tracking your flight to make sure they're waiting for you when you arrive. You don't need to contact anyone.

If your car hasn't arrived within ten minutes of the agreed time, call the dedicated Limo Onsite Number on +44 (0)344 871 5029 (local UK number) or +1 855 459 9472 (local US number).

Common questions after your journey

If you think you've left something behind in your chauffeur car please contact our team by Whatsapp, text or phone (details below). They'll contact the car company directly on your behalf.

If we don't find the item and you'd like to claim for it on your insurance, we can give you written confirmation that we've searched for it. There might be a charge from our lost property handlers.

Please check with your insurer first that this 'confirmation of search' letter will be enough proof of your loss for their requirements.