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If you want to take a look at all the exciting things happening at Virgin Atlantic, you're in the right place
South Africa gets a new Country Manager
We’re delighted to announce that Marc Harding has been appointed as the Country Manager for South Africa.
Marc has been with Virgin Atlantic for an impressive 23 years and has held various positions in both the operations and commercial departments across Johannesburg and Cape Town.
Throughout his career, Marc has demonstrated exceptional leadership skills and a strong commitment to the success of our company. He has been recognised with numerous accolades and awards, including the prestigious Global Sales Person of the Year in 2019.
Marc’s enthusiasm and energy will be a real asset to the region as he looks to build on the impressive success of the South African team.
Nigeria gets a new Country Manager
We’re delighted to announce that Yann Stirton has just been appointed as our new Country Manager for Nigeria.
Yann brings over a decade of experience to his new role, having held various positions within Virgin Atlantic - most recently as corporate sales development lead working closely with our joint venture partners Delta.
Yann’s expertise and strategic mindset will contribute hugely to the growth and success of our Nigerian operations, and we know his passion, warmth and energy will drive business forward in this key market.
Introducing our new VS NDC Connect portal
We’re excited to announce that we've launched a new suite of 21.3 NDC APIs and our new VS NDC Connect Portal – your one-stop shop for everything related to Virgin Atlantic’s NDC to help with your build.
Our partner-friendly portal is designed with you in mind, it offers you a range of resources to help make bookings for your customers a breeze. These include NDC Registration, Technical and Operational Support for NDC bookings, NDC Technical Documentation, NDC Roadmap and more – everything you need to register, build, certify, and go live with our VS NDC Connect product.
Register here today and gain instant access to our NDC APIs.
Two more new routes, Bengaluru and Sao Paolo
We’re starting up our engines for India’s startup capital – Bengaluru. As well as being a hotbed for business, it’s a beautiful garden city brimming with colour, culture and creativity.
Bengaluru will be our fourth daily service to India, complementing our long-established services to Mumbai and Delhi, as well as our growing codeshare with IndiGo, which covers 34 destinations across India.
Flights take off daily from the end of March, 2024.
Next up, our daily flights to Sao Paolo, Brazil - home of samba, caipirinhas, beaches, beautiful natural wonders and rich architectural history.
The first flight takes off May 2024, and we can’t wait to take customers to a new city, a new country, and a whole new continent.
Go big in Vegas and Dubai
Big news. If your customers are planning a trip to Las Vegas, they’ll soon be able to double down on their flight options, because we’re bringing back our popular ex Manchester route.
Whether they’re making it or spending it, money makes the world go round in Vegas. This neon - lit playground makes it easy to impress even the most discerning clients, with its cutting-edge conference venues, fine dining, dazzling entertainment and unforgettable views of the Strip.
Our summer seasonal A350 flights from Manchester join our daily Heathrow service from 3rd June 2024, departing three times a week.
Hold on to your bottomless brunch, because we’re headed to the Middle Eastern city of souks, sand, sun, and really really tall skyscrapers, Dubai.
Your customers can relax in the lap of luxury, enjoying the magnificent hotels, perfectly pristine beaches, and finest dining in the world… or adventure into the desert for a spot of high-octane dune bashing.
Our brand new direct 787 service from London Heathrow will operate four times a week from 28 October 2023.
Either way, they’ll be going big – before they go home. Flights from Manchester to Las Vegas and London to Dubai are available to book from 7th June.
Island hop, Virgin Atlantic style
Variety is the spice of life. So why should your customers choose between Caribbean islands (including the Isle of spice itself, Grenada) when they can explore more?
It’s now possible to book travel between Barbados, Grenada and St Vincent with Virgin Atlantic, and enjoy the warm, welcoming service and brilliant inflight entertainment we’re known for – travel sized!
Flying Club members can even earn and spend points flying between the islands, just like they do on our international services.
This service begins June 2024, twice a week on our A330 aircraft, en route to and from the UK.
Our joint venture partnership gives your customers more choice this summer
Our partnership with Delta Air Lines and Air France-KLM expands our network reach to 375 destinations. This summer, with more than 106 daily departures from our airline hubs in London, Paris and Amsterdam, new nonstop flights and better connectivity via our US gateways, there has never been more choice to North America.
There will be even more choice from London Heathrow to the West Coast this summer when Delta launches a new direct flight to Los Angeles. We have Florida covered with flights from Heathrow to Miami, Orlando and a recently launched route to Tampa. A new flight from London Gatwick to New York-JFK has been launched and we’re boosting regional departures from Manchester and Edinburgh with a total of 15 destinations served nonstop from the UK.
Have customers in continental Europe? We offer a wide range of choice for non-stop US connections from our joint venture hubs in Amsterdam and Paris.
Whichever airline customers choose to fly, they’ll be looked after at every step of their journey. With complementary schedules, coordinated bag handling and co-located departures and arrivals in Amsterdam, Paris and London which makes connecting a breeze. No matter which cabins your customers choose, the high standards and warm hospitality will always be the same. From afternoon tea to fresh baked cookies, the latest entertainment to inflight WiFi, it’s always an experience.
Check out the network map to see where our airlines can take you and your customers.
We, along with our partners Delta Air Lines and Air France-KLM look forward to welcoming your customers onboard soon.
Twilight Check In is back at Manchester
From 31 May, your customers can get their trip off to a flying start as they can have their passport checked, bags dropped and boarding pass in hand the evening before their flight – yes Twilight Check In is back for those flying from Manchester.
Twilight Check In is available for all flights departing the following day from Manchester, every evening from 4pm to 8pm. And if they are looking to treat themselves, they can ask about upgrades too.
All customers travelling must be there to check in, with their own passports. And if they have any buggies or strollers to be tagged on the day of travel, or require special assistance, they need to remember to come back to the desks before they head to departures.
Our partnership with Guide Dogs
We have announced a long-term partnership with Guide Dogs which aims to create a more inclusive air travel experience for those with sight loss.
Guide Dogs will provide each cabin crew member with online resources incorporated into their wider training programme, in a bid to improve accessibility for those travelling with sight loss.
Guide Dogs’ training aims to support customers by teaching our crew best practices when helping those with visual impairments and covers topics from how to approach someone with sight loss, to navigating narrow or busy spaces, stairs, steps, and doorways, to taking a seat. They’ll also focus on the best position on the aircraft for guide dogs to rest on their long journeys.
Our new Spring/Summer menu and celebratory treats
We have launched our new Spring/Summer menu across all cabins from 5th April, with a selection of mouth-watering dishes.
New additions to the Upper Class menu include lobster and crab tortellini, vegetarian poke bowl and a classic Pimms summer pudding. The extra bites menu takes the spotlight, as the airline introduces a club sandwich, filled with applewood cheese, house slaw and seasonal leaves on brown bread served with salted crisps. An appetising aloo tikki is also available, with pepper pakora with tomato and onion salad, accompanied by sweet tomato and chilli chutney. A tempting new strawberries and cream flavour of Northern Bloc ice cream will also join the menu, transporting customers to sunshine.
We will also fly the renowned rosé, Whispering Angel, for six months from 5th April. Upper Class customers will be able to truly relax with a chilled glass of Côtes de Provence, taking in the evocative flavours of grapefruit and citrus. From the same date, Upper Class customers will also be able to sip on teapigs peach iced tea, a refreshing and all-natural blend of juicy peach with teapigs’ black tea base, the ultimate iced tea.
Premium customers will have a tough time choosing between delectable chicken pie and spinach & ricotta tortellini with sage butter sauce, roasted pumpkin and caper panko crumb. A heavenly passionfruit and mango cheesecake garnished with coconut is on offer for dessert. Honey barbecue chicken thigh with Portuguese rice and steamed vegetables will be served in Economy alongside a farfalle pasta in a spinach ricotta cheese and roasted garlic sauce.
And as we are not one to miss a celebration, so the King’s Coronation will be marked momentously. Customers in Upper Class on 6th May will be welcomed with a mini bottle of Lanson Black Label champagne, what better way to toast to the new King! From 6th-8th May, customers in all cabins on flights departing the UK for the US and Caribbean will be treated to a packet of specially created Joe & Seph’s Kings Coronation raspberry and white chocolate coated popcorn.
The commemorations don’t stop there, as we will also be flying a special Mile High Tea in Upper Class and Premium over the weekend in honour of King Charles. It will include three finger sandwiches with fillings of dill cream cheese and roasted peppers, cheddar cheese, pickle and mixed leaf and vegetarian coronation chickpea. Sweet treats include a warm scone with clotted cream and strawberry jam, and a trio of mini patisseries; a raspberry and rosewater macaroon, a calisson white chocolate and earl grey ganache, and a red, white and blue Battenburg.
Last but not least, we are delighted to announce a fresh food partnership with Full Circle Farms, who from July will be supplying fresh produce to our London Heathrow Clubhouse. The community farm brings small scale, regenerative farming processes to West Sussex and will provide a variety of fruits, vegetables and herbs to the airline’s renowned Clubhouse menu. Not only is the Full Circle Farms pioneering leading processes to ensure no pesticides or herbicides are used, but they are also run by community volunteers who use the farm as therapy. People working on the estate range from those with autism who are gaining their farming qualifications to veterans with PTSD who have been prescribed farm work by their doctors.
There is something for everyone to enjoy as we warmly welcome back Spring and Summer days. These delightful onboard and Clubhouse additions will be sure to start off customers’ holidays as they mean to go on, full of satisfying food, served by the best teams on the ground and in the skies.
Summer '23 schedule
As we move into our Summer flying season, there are a few changes for Summer 2023 to highlight:
Our second daily TLV rotation (VS457/458) will also commence at the start of S23 and will maintain a daily frequency throughout the season. Ideal to enhance our connections, the outbound flight departs LHR at 0820L, meaning we can connect customers from inbound flights such as JNB, JFK, IAD and ATL.
We’re restarting our LHR-PVG route on 1st May, more than 850 days since we paused passenger flying there due to the pandemic.
Our joint venture flying is strengthened with the resumption of our sixth daily LHR-JFK rotation from the end of March, operating daily for the full duration of the summer season. MIA2 also continuing, which have proven extremely popular for passengers and cargo.
Regionally, our network is also ramping up during S23; MAN-JFK starts at 5x weekly before increasing to daily in early June. MAN-ATL resumes on June 1st with daily flights, MAN-MCO and EDI-MCO resumes twice weekly from 21st June.
From 12th May, our ANU route switches from 4x weekly non-stop to/from LHR, to 1x weekly tag from our BGI Caribbean hub, each Friday, for the remainder of the S23 season. ANU direct services will be back in W23 season.
As previously announced, we're unfortunately withdrawing from Pakistan, with our final LHE departure on 1st May and our final ISB departure on 9th July.
Even more of India together with our codeshare partner IndiGo
As our partnership with IndiGo grows, we are able to offer more connections to and from fantastic destinations all across India.
Proudly, the growing list of destinations we can offer a codeshare service on are:
Virgin Atlantic launches a codeshare with Korean Air
Virgin Atlantic has announced a new codeshare agreement with Korean Air, offering customers more opportunities to fly seamlessly to South Korea and beyond.
The first phase of the agreement, which launched on 25 March, will allow customers booking through Virgin Atlantic the opportunity to travel directly to Incheon Airport, in South Korea’s capital, Seoul. By June customers will be able to connect onwards from Seoul to a variety of destinations throughout Japan, Vietnam, Hong Kong, Australia and New Zealand.
The codeshare with Korean Air is a first step towards Virgin Atlantic's entry to Seoul and is set to enhance the airline’s network in Asia. From May, services to Shanghai, China will resume, alongside an expanded codeshare with IndiGo throughout India and beyond.
Korean Air is one of the founding members of the SkyTeam alliance, of which Virgin Atlantic joined earlier this month. Virgin Atlantic Flying Club members will be able to take advantage of SkyPriority services at Seoul Incheon, including priority check in, baggage handling and boarding.
Destinations available for onward connections;
Brisbane, Sydney, Auckland, Da Nang, Hanoi, Ho Chi Minh City
Hong Kong, Fukuoka, Kansai, Tokyo Haneda, Nagoya, Tokyo Narita, Okinawa
Virgin Atlantic for business. It’s business that’s personal.
Say hello to the new face of corporate travel, that embraces the dynamism of business today. It's about making sure that every traveller has their personal needs met, as well as their business ones, and recognising and empowering our partners with the right content, tools and support, whenever you need it.
Say hello to SkyTeam
Say hello to SkyTeam
We fly direct to incredible places. But if there’s somewhere on your customers wander list that we can’t take them to, we want them to have the best kind of journey all the way there. And that’s where our SkyTeam partners swoop in.
SkyTeam is a global partnership of like-minded airlines, working together to power the most seamless travel experience, no matter where in the world your customers are heading or the connections they make to get there.
It opens up a huge network of over 1000 destinations, And if your customer is a member of our Flying Club, they’ll be able to earn and redeem Virgin Points when they fly with any airline in the SkyTeam family. The sky’s the limit.
Seamless travel, joined up benefits
With SkyTeam, you can book their entire trip on a single ticket, with baggage checked all the way through to their final destination. with extra benefits like priority boarding, extra baggage allowance, lounge access and more.
If your customer is a Flying Club Gold member, they'll enjoy Elite Plus status when flying with any SkyTeam airline. Flying Club Silver members will have access to Elite benefits.
Flying Club Gold members and members travelling in First and Business Class on SkyTeam airlines can access more than 750 lounges worldwide.
As part of SkyTeam, members have access to the time-saving service SkyPriority. Available at more than 970 airports worldwide for all Flying Club members when flying in Business or First on SkyTeam member airlines and for Gold members in any cabin.
Customers simply need to keep an eye out for the red SkyPriority signs which guide them through airports with speed and ease. From priority check-in, boarding and baggage handling, to priority lanes at ticket offices, transfer desks, security and immigration – it’s all seamless*
*For Red & Silver Flying Club members, where SkyPriority benefits are not part of SkyTeam Elite benefits, they can enjoy them if they fly in Business Class or First Class with a SkyTeam airline.
Who we are
*Delta Air Lines
*Middle Eastern Airlines
Nóng hóh, Shanghai
It’s been a long time since we last looked down on Shanghai ‘s iconic Lujiazui skyline through the parting clouds, but at last, we’re back. And we can’t wait to welcome customers onboard and take them off on new adventures. Whether it’s for business, study, reuniting with friends and family, or just a completely different change of scene, we’re ready to fly them in style between London Heathrow and Shangai.
This is a milestone for us here at Virgin Atlantic as this route is the final to return following the global pandemic and now sees our full flying programme restored.
Our daily direct flights begin again on 01 May 2023 and are on sale now.
Operating a Boeing 787-9 our mutual customers will have the choice of our three beautiful cabins: Upper Class, Premium or Economy.
Our Flying Schedule looks like this:
schedule subject to government approval
Just landed, two beautiful new destinations
We’re absolutely thrilled to let you know that in 2023 we will be flying to two idyllic islands, the Maldives and Turks & Caicos.
We will be offering a winter seasonal three-times weekly service to the Maldives from London Heathrow. Flights will go on sale on 30 November 2022 with the first heading to this beautiful island on 22 October 2023. And a year-round twice weekly service to the Turks & Caicos which will go on sale from 11 January 2023 , for flights to start on 15 November 2023 from London Heathrow.
Operating our Boeing 787-900 aircraft to both destinations, boasting 31 Upper Class, 35 Premium and 192 Economy Delight, Classic and Light seats, we can't wait to welcome our mutual customers onboard as they escape to their very own slice of utopia.
Uniform made for everyone
We’ve changed our uniform code to give our crew, pilot and ground teams the option to choose which of our iconic uniforms, designed by Vivienne Westwood, best represents them.
This policy reflects the diversity of our workforce and it’s complemented by the roll out of optional pronoun badges for our people and those travelling with us, as well as inclusivity training for our people and the partners we work with in destinations, alongside a series of other industry-leading inclusivity initiatives for our people.
At Virgin Atlantic, we believe that everyone can take on the world, no matter who they are or how they identify. That’s why it’s so important we champion the individuality of our people and customers, enabling them to be their true selves at work and when flying with us.
Find out more about our inclusivity commitments here.
We're joining SkyTeam
The SkyTeam Alliance is a global partnership of airlines, working together to provide customers with seamless travel to over 1,000 destinations.
This powerful team of airlines serves more than 170 countries, six continents, more than 10,000 flight departures every day, and more than 341 million passengers every year. SkyTeam is dedicated to providing the most seamless customer journey of any global alliance.
Customers will have more opportunities to earn and redeem points across member airlines and access a network of 750 airport lounges across the world. Virgin Atlantic Flying Club members will enjoy benefits across every airline that’s a member of SkyTeam. Silver members will be recognised as SkyTeam Elite, and Gold members will be recognised as Sky Team Elite Plus. Depending on their tier, customers will be able to access priority boarding, extra baggage allowance, lounge access and much more.
Who we are
Delta Air Lines
Middle Eastern Airlines
Growing our India network with IndiGo
We've got great news. We’ve just announced a new codeshare partnership with India’s biggest airline IndiGo, making it really simple to connect to seven additional cities via Delhi and Mumbai, and a total of sixteen destinations later in the year.
Our new codeshare with IndiGo is a brilliant addition to our network of airline partners, with flights that line up neatly with ours, coordinated bag handling, and even more opportunity to earn Virgin Points with Flying Club.
The first flight is on 27th September 2022* and goes on sale through your GDS later this week.
Virgin Atlantic, Air France, KLM and Delta Air Lines to launch joint Display Guidelines
Virgin Atlantic, Air France, KLM, and Delta Air Lines share a passion for elevating the customer’s experience both in-flight and before their trip. That’s why the industry-leading Transatlantic joint venture airline partners have collaboratively developed innovative Display Guidelines
The new Joint Display Guidelines are designed to elevate product displays in indirect channels. These guidelines outline expectations and requirements to offer the B2B community a unique opportunity to innovate the user experience by ensuring consistency across channels, transparency of product attributes, and a full choice of all products.
Applying the new Joint Display Guidelines to shopping displays will continue to build mutual customer trust by ensuring that fares, products, and features are displayed clearly and accurately across all channels.
We will distribute the joint Display Guidelines by September 2022, representing Virgin Atlantic and Air France, KLM in Europe, the United Kingdom, Africa, the Middle East, and India. Our partners Delta Air Lines will be sharing the same with United States, Canada, and Mexico.
You may recall that we shared the Virgin Atlantic Display Standards back in 2019 and these joint guidelines will supersede those.
If you have any questions about this, please contact us using our Get in Touch form, or your Account Manager.
Extending our preferred seating to Premium customers
We want all our mutual customers to love their experience when they fly with us and recognise that many of them have their favourite place in the cabin. Therefore, we are delighted to let you know that we are extending our preferred seating to Premium customers, giving them more choice and control so they can select a location that suits their individual preference in our award-winning cabin.
From 23 August2022 there’ll be a fee to select some seats in Premium, such as rows towards the front of the plane and these will only be able to be booked through our website. Other Premium seats will still be available to select for free at any time before departure.
Before the fee is introduced, we would like to give your customers booked in Premium the opportunity to select one of these preferred seat types for free, these can be booked in the normal way up until the new policy is in place.
The seat allocation policy for all other ticket types remains unchanged.
And our Flying Club Gold, Delta Diamond and Platinum members and our corporate customers can select a Premium Preferred seat free of charge from time of booking as they do today for Economy seats.
Saying hello to a new aircraft is a big deal for us. It’s so much more than wings, engines and paint. It’s years of hard work and collaboration between so many teams. It’s inspiration and innovation. It’s research, design, and testing. It’s people who are passionate about improving every aspect of travel.
Our new A330neo is the perfect example of how we reimagine onboard experiences and lead the way with fresh ideas. We've put our heart and soul into creating something brilliantly different from the tiniest details, like the colour of the seat stitching, to bigger game changers like reducing carbon emissions by 11%.
Our award-winning social space, the Loft, is an exclusive spot for our Upper Class customers to come together. With space for eight people, and four comfy seats, your customers can sit and chat, grab a drink from the self-service fridge-freezer, connect Bluetooth headphones to the panoramic touchscreens – or just enjoy a change of scene mid-flight.
And that’s not all, The Retreat Suite in Upper Class is a beautiful new addition to Upper Class, situated at the front of the cabin, with lots of extra space, huge storage, bigger screens, and the ability to create a private onboard social space. Up to four people can comfortably dine, chat or work. Just raise the electronic divider between the seats and close the door for full privacy. It’s your customers space to travel the way they choose.
And that's not all, here's some cabin highlights at a glance:
Economy Classic and Delight
17.3” touchscreen with Bluetooth audio
13.3” touchscreen with Bluetooth audio
13.3” touchscreen with Bluetooth audio
13.3” touchscreen with Bluetooth audio
Up to 22” seat width
18.5” seat width
17.9” seat width
17.9” seat width
Up to 6ft7” fully flat bed
38" seat pitch
34” seat pitch
31” seat pitch
Enhanced storage, including shoe stowage and lockable in-seat stowage
Fully closing privacy door and do not disturb light
Passenger controlled mood-lighting
AC, USB-A and USB-C ports
AC and USB-A ports
AC and USB-A ports
AC and USB-A ports
Watch our video here and discover more about our A330neo.
New daily service between London, Heathrow and Tampa, Florida
We’re so excited to announce the launch of a brand new direct service between London Heathrow and Tampa Florida.
Flights to TPA start on 3rd November* , and they’re on sale from 13th July 2022.
Day of week
4 per week, increasing to daily from 28 Nov
4 per week, increasing to daily from 28 Nov
+1 denotes next day arrival
*Flight schedule is subject to change without notice.
The new year-round Florida service will initially fly four times a week before increasing to daily from 28th November, complementing our up to four daily flights to Orlando and double daily flights to Miami.
Offering more than 190,000 seats each year, we will be the only airline to directly connect Tampa with the London hub airport, London Heathrow.
Both Virgin Atlantic and joint venture partner Delta Air Lines, look forward to launching this new service offering even more connectivity for customers travelling between the UK and the US.”
Our New Distribution Capabilities (NDC) have just got better.
We hate to blow our own trumpet, but proudly we want to share with you that on the 14th March 2022, we were granted ‘Airline Retailing Maturity’ status as an Airline, under the Airline Retailing Maturity (ARM) index program. This status recognises that we use Shop capabilities which are compliant with the standard Enhanced and Simplified Distribution message schema, version 18.1 and the ARM index Capabilities Verification Guidance.
Our new ARM status replaces our previous IATA Level 3 Capability status. But what does this actually mean? I hear you ask. The Airline Retailing Maturity index allows us to be more agile with technical development and capability releases. So, instead of gathering and releasing one large update to our website at proposed intervals, we now have the flexibility to make changes as and when they are required.
This has no impact to our mutual customer’s, it just helps us behind the scenes and recognises our NDC capabilities that we have worked so hard to achieve.
A new partnership with LATAM Airlines
Making it easy to explore South America
We are delighted to announce a new codeshare agreement with LATAM Airlines offering our mutual customers the opportunity to fly seamlessly to the South American country of Brazil.
Customers booking onto the new codeshare flights are now able to travel from London Heathrow direct to São Paulo as well as connecting onwards to 12 domestic airports in Brazil including Rio de Janeiro, Salvador and Florianopolis.
This also means for any of your customers travelling from São Paulo to London Heathrow, they will have the option to smoothly connect onto the rest of our world destinations through Terminal 3 including Tel Aviv, Delhi and Hong Kong.
Check out the new adventures that await your customers, flights are on sale now and can be seen in your GDS.
Our Revivals Lounge at Heathrow is now open again
A big Welcome back for our Revivals Lounge
There is nothing better for your customers than re-energising after a long overnight flight. With a power shower and a cup of coffee, they'll be ready for their day ahead.
The lounge is available on arrival for eligible passengers, including Flying Club Gold members, Upper Class and Delta One customers.
We’re so excited to announce the launch of a brand new direct service from London Heathrow to Austin, Texas four times a week. This buzzy, brilliant city is the capital of the Lone Star State, a perfect spot for a city break with a difference. It is also home to a mix of industries, making it big on business.
Tuck into some proper barbecue food, tour vineyards and try some Texan wine (yes, really), two-step to live music in a genuine Western bar, explore beaches, canyons and mountains, even learn how to be a cowboy on a real ranch. And, the state is home to multiple industries from computer and electronic goods to motor vehicle and parts, and the production of food and beverages. Everything’s bigger in Texas, and that includes the adventures and business opportunities that are waiting.
This service will operate on our Boeing 787-9 aircraft boasting 31 Upper Class, 35 Premium and 192 Economy Delight, Classic and Light seats.
Flights to Austin start on 25th May 2022, and they’ll be on sale from 12 January.
Day of week
M, W, F, Su
M, W, F, Su
EasyPay, a simple way to pay for tickets
EasyPay, a simple way to pay for tickets
With the excitement of the new year, comes the excitement of a new, easy way to pay for your customers tickets for travel on Virgin Atlantic.
IATA EasyPay is a secure, flexible e-wallet which you can top up and pay for tickets* as you issue them. It is available to all accredited agents, so providing you have an IATA EasyPay account with funds available this service is free and simple to use.
With increased choice, flexibility and convenience this payment method allows IATA to settle EasyPay amounts to airlines daily, and can be used in addition to the traditional BSP cash and card options. You will also be able to void and refund your IATA EasyPay transactions as usual through the BSP.
Interested in getting an EasyPay account? Get started here.
Before customers fly, they may need to present evidence of a negative Covid-19 test and/or proof of fully vaccinated status. To make this easier, we’ve partnered with TrustAssure™ to enable them to upload and pre-verify these documents in advance, before you travel to the airport. By confirming Virgin Atlantic FlyReady status in ‘My booking’, our customers will have a smoother check in and boarding experience at the airport.
Using FlyReady is entirely optional, and currently only available to customers aged 18 and above. The tool supports a smooth and streamlined airport experience, with important documentation approved in advance. Limited personal information will be securely shared with TrustAssure™, such as name and date of birth, as well as flight details for verification purposes. This will include information about others in the booking too, so that we can check everyone is eligible for Virgin Atlantic FlyReady.
TrustAssure™ will let us know whether test results or vaccine certificates have been approved for travel to their destination, but will not share these documents with us, or any other personal health information.
Most importantly, we want our mutual customers to have a hassle-free journey, knowing that they’ll fly safe and well with us.
Customers travelling as part of a group (9 adult passengers or less), to use the FlyReady Check In desk, all members of the travelling party must have pre-verified documents.
As children under 18 are currently unable to use FlyReady, families should proceed to the documentation checkpoint at the airport, even in circumstances where the adults on the booking have completed the FlyReady process.
Customers using proof of recovery from Covid-19 in the previous 90 days as their health credential to travel to the US, instead of a pre-departure test, should present this at the airport as it’s not possible yet to pre-verify this through FlyReady.
Virgin Atlantic enhances LAX customer experience by moving operation to Tom Bradley International Terminal (TBIT)
From 10 December, Virgin Atlantic customers at Los Angeles Airport (LAX) can enjoy a streamlined customer experience as we've temporarily moved our full operation, including check in, into the Tom Bradley International Terminal (TBIT), from our usual home in Terminal 2.
To support a better customer experience during ongoing construction work, Virgin Atlantic will relocate to the world-class TBIT (also known as Terminal B) with check-in, Lounge access and gates all located within the spacious terminal which also boasts a variety of shops and restaurants.
Check-in is located at A, near security, providing an easy transition from check-in to security.
As part of the terminal change, eligible customers have access to the Star Alliance Lounge at LAX, in partnership with codeshare partner, Air New Zealand, which operates the lounge. The lounge is available to Upper Class passengers, with Virgin Atlantic Flying Club Gold members welcomed from 17 December.
The Star Alliance Lounge has many amenities including , including spacious areas to work, dine or relax, shower suites, plus a serviced bar with complimentary cocktails and refreshments along with a noodle bar . There is a quiet, library room and plenty of seating throughout the lounge. Or, customers can relax on the outdoor terrace complete with fire pits and a water wall.y
It is a short walk from the Star Alliance Lounge to the Virgin Atlantic gate. Lounge to gate in 5 minutes.