If your circumstances change within 12 months, please contact our customer centre and they can assist you with next steps.
Household accounts
Pool your Virgin Points with your family and friends to fast-track your way to rewards. And because Virgin Points never expire, you can keep collecting and collecting to fly to quicker rewards like seat upgrades and reward seats.
Start your journey to increased Virgin Points earning power
Pool points
Boost your balance by pooling your household’s Virgin Points in one
account.
Keep track
View and spend all of your household’s points from one place.
Fast rewards
With your new combined balance, earn reward seats, upgrades and more much faster.
Which points pool in the Household account?
All Virgin Points earned through Flying Club will go into the Household account automatically. Points earned through Virgin Red won’t, but if you’d rather have everything in one place, give us a call and we’ll move them across.
What are the benefits of a Household account?
We’ll give you an example...
If you and three members of your Household fly from London to Orlando and back travelling in Economy Classic, as Red tier members you could earn a whopping 17,372 points for your Household account.
With Saver reward seats starting at just 6,000 points, imagine where that could take you!*
*Taxes, fees and charges apply. The price of reward seats is variable and will be displayed at the time of booking. Seats at Saver price points are subject to availability and will not necessarily be available in every cabin or on every flight.
How does it work...
- When you open a Household account?
- When you join someone’s Household account?
If you’re a Flying Club member and over 18, you can create a Household account by simply logging into your Flying Club account and following the steps.
You can add up to nine Household members who live with you.
All the Virgin Points earned through Flying Club will pool in the Household account.
Points earned through Virgin Red will stay in the linked member’s account (unless they request a transfer).
You can spend your Household points on flights, upgrades and more.
See how many points your Household members earn.
Allow your Household to see your points balance and Flying Club number.
Keep Tier Points and tier perks for yourself.
The Household leader needs to add you to their account (you’ll need to be at the same address).
If you’re over 18, you’ll be sent an invite – just go into your account to accept. If you’re under 18, you’ll be linked automatically.
Once you’ve joined:
You’ll be part of the Household for at least 12 months.
All the Virgin Points you earn through Flying Club will go into the Household account.
Points earned through Virgin Red will stay in your account (unless you request a transfer).
Only the Household leader will be able to spend Household points.
You’ll keep any Virgin Points you’ve already earned.
Any Tier Points you earn are yours to enjoy.
Household account FAQs
What if my circumstances change and I need to change within 12 months?
What happens if all members unlink from the Household account?
When all Household members are unlinked from the Household account the current points balance will be kept by the Household leader. Points earned going forward by any unlinked member will go to their own balance.
How to set up a Household account?
To set up a Household account please log into your Flying Club account
What can I see as a Household member?
As a Household member you will be able to see other members name, tier and points contributed and the leader will see your Flying Club number.
What happens if I need to change my address?
Only the Household leader can change the address and the address will change for all Household members.
Who can travel on a Household booking?
Anyone can travel on a Household booking, you don't need to be part of the household.
Which points will transfer automatically into Household accounts?
Virgin Points that are earned directly via Virgin Atlantic or any Flying Club partner automatically pool in the Household account.
For example, if you’re a linked member and you’ve added your Flying Club to an upcoming booking, your Virgin Points will pool in the Household account automatically after you’ve flown. It’s the same for Virgin Atlantic Holidays, our airline partners, Virgin Atlantic Credit Cards (UK) and Shops Away.
However, points earned via Virgin Red won’t pool automatically. For example, if you’ve connected your Virgin Red ID to a partner such as Tesco’s, the points won’t transfer. If you want them to do so going forward, you can update your Tesco’s account to attach your Flying Club number. Similarly, Virgin Red Rewards Mastercard® transactions won’t go into the Household account.
If you want the points earned through Virgin Red to move across, you can request a transfer (see below).
How do I move the points I’ve earned via Virgin Red into my Household account?
Linked members can request a transfer to the Household account via the Customer Centre.
Note, only transactions that are earned by linked members whilst they are part of the Household account are eligible to be moved across and a maximum of one transfer per month can be made.