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  4. Commercial policy due to security situation in Israel

We need to let you know that due to the security situation in Israel, we are offering customers travelling to, through or from select destinations options to rebook to a later date or re-route via another gateway if travelling onward.

This policy is to allow customers more flexibility in addition to original fares rules

Fare difference must include all taxes/charges

Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible

Itinieraries must be rebooked on VS/VS* tickets

Customers must advise of changes to their travel plans before their original travel date, or no show policy will apply

Rebook in the the same booking class in the same cabin. If the same booking class is not available, please book into lowest available booking class in the same cabin

Return date can be amended to maintain same original trip duration

Fare difference charges apply for all travel rebookings outside of travel dates covered

Flights are still operating

Affected Cities

(To/From/Through)

 Tel Aviv (TLV)
Bookings from Any
Bookings Until 10 May 23
Original travel date(s) 10 - 19 May 23
New travel must be completed by 25 May 23
Change fees Waived - for date/flight changes
Fare difference Waived - must be the same point of origin/destination and cabin as originally booked
Change of origin or destination

Change fees are waived

Fare difference applies

Return date can be amended to maintain same original trip duration
Refund

No refund unless fare rules allow

For flight cancellations, standard VAA flight cancellation policy applies

Update the SI field with the following information:

SI FOC DATE CHANGE DUE TO ISRAEL SECURITY SITUATION 10 May 2023

 

Please reissue tickets to include endorsement:

FOC DATE CHANGE DUE TO ISRAEL SECURITY SITUATION 10 May 23

 

Tickets must be re-issued on / before revised travel date