FAQ's Summer 26 operational changes

To help ensure customers can continue travelling as planned during the busy summer period, we're temporarily partnering with Wamos Air to operate a small number of flights between Manchester and Atlanta and Manchester and New York JFK. 

This temporary arrangement helps support our flying programme, strengthen operational resilience and reduce the risk of disruption, helping more customers travel as planned. 

These flights will be operated by Wamos Air crew on behalf of Virgin Atlantic, with Virgin Atlantic team members also onboard to provide additional support during the flight.

We wanted to let those affected know before they travel, so they know exactly what to expect so we are contacting customers whose flights are scheduled to be operated by Wamos Air on behalf of Virgin Atlantic

Customers flight number, booking and travel plans remain unchanged and they can keep up to date of their flight times at Flight Status.

Selected services between Manchester and Atlanta and Manchester and New York JFK will be operated by Wamos Air on behalf of Virgin Atlantic between 17 July and 4 September 2026.

If your customers flight is affected, we'll contact them directly.

Yes. Our mutual customers flight will continue to operate under the same Virgin Atlantic flight number and schedule, and their booking remains the same, with the same booking reference and ticket numbers. 

Virgin Atlantic remains their airline and point of contact before, during and after their journey.

To review their booking please visit My Booking or the Virgin Atlantic app. 

No. Flight number, departure and arrival times remain unchanged. 

We recommend checking Flight Status before customers travel for the latest information. 

We expect all existing seat selections to remain in place wherever possible.

If any changes are required, they'll be reflected in My Booking and the Virgin Atlantic app. 

There's nothing customers need to do.

We expect existing seat selections to remain in place wherever possible. If customers wish to make any changes to their seat selection then they can do this through My Booking or the Virgin Atlantic app. 

Yes. The aircraft includes Upper Class, Premium, Economy Delight and Economy cabins. 

Some parts of the onboard experience will be different from a typical Virgin Atlantic flight, as the flight will be operated by Wamos Air on behalf of Virgin Atlantic.

Customers will continue to enjoy the same food and drink offering that they would expect on a Virgin Atlantic flight. The aircraft includes Upper Class, Premium, Economy Delight and Economy cabins, although some cabin features and onboard facilities may differ from those available on other Virgin Atlantic aircraft.

Wamos Air crew will deliver the onboard service, with Virgin Atlantic team members also onboard to provide additional support during the flight.

Yes. In-flight entertainment will be available throughout the journey.

While the onboard entertainment offering may differ from that available on other Virgin Atlantic aircraft, customers will still have access to a selection of films and television programmes during their flight

No. Your baggage allowance remains unchanged and is based on the ticket the customer  has purchased with Virgin Atlantic. For more information on your baggage allowance please go to our dedicated pages in our Help Centre

Yes. Customers can continue to request a special meal through My Booking or the Virgin Atlantic app in the usual way. 

If your customer requires assistance, they can continue to request support through Virgin Atlantic as normal. Our teams are working closely with Wamos Air to support assistance requirements throughout their journeys. For more information on our Accessible Travel Services please visit our dedicated pages in our Help Centre. 

Yes. If you' customer is  travelling on an eligible ticket, they'll continue to earn Virgin Points and Tier Points as normal. 

Yes. Customers can continue to check in through the Virgin Atlantic website or the Virgin Atlantic app.

Yes. Customers can continue to use the Virgin Atlantic check-in desks and bag drop facilities as normal.

Virgin Atlantic will continue to manage check-in and boarding for these flights, so there's no change to where customers need to go at the airport. For more information please visit our Airport Guides. 

Yes. If your customers are eligible for lounge access through their ticket type, Flying Club status or another qualifying benefit, they can continue to enjoy lounge access as normal.

This includes access to The Executive Lounge by Escape at Manchester Airport, the Delta SkyClub in Atlanta, and the Virgin Atlantic Clubhouse in New York JFK. Customers eligibility and access arrangements remain unchanged.

No. There's nothing customers need to do. 

There is also nothing booking agent needs to do. 

Customers bookings remains valid and they'll continue to travel under their original Virgin Atlantic booking reference and ticket numbers. 

Any changes or cancellations remain subject to the fare rules of the ticket.