Flying and travelling through airports can be a challenge, especially if you have a disability. Save our hidden disability logo to your phone or print it out as an insert for your passport. You can also pick up a card or pin badge featuring the symbol at check in.

 Just show it to anyone in a Virgin Atlantic uniform to let them know you may need a little help.

Before travelling, you can speak to our Special Assistance team. They are dedicated to helping you fly comfortably and safely, and will discuss your journey and any help you might need. 

Our Special Assistance team can help arrange:

  • Priority check in
  • Pre-boarding or delayed boarding, based on what best suits your need
  • Pre-assigned standard seat assignments
  • Bulkhead seating requests
  • Informing our fabulous crew of your requirements

You also read more about what to expect at the airport and what to expect onboard our flights.


Play video Economy
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Flying with a hidden disability

Watch how travelling with a disability (that isn't immediately obvious) can be tricky and how our specially designed symbol can help can help.

Suzie goes on an aeroplane - a child's first flight

Originally a book written to assist autistic children, this story is likely of interest to any child (and parent) about to embark on their first journey in the sky. Follow Suzie as she takes to the skies for the first time, from the beginning to the end of her journey.

Play video Economy
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Suzie goes on an aeroplane

A story that simply describes what a child can experience whilst travelling on an aeroplane and how fun it can be, by being safe and comfortable. With teddy by her side, see what fun she has on her aeroplane ride.

Hidden disability logo

Download or print our special symbol and pop it in your passport to let our people know you may need some extra help and reassurance.

Contact us

It's often quickest to use the website, but if you need to talk to someone we're here to help.

Call or text us

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

Send us your comment or query

If you haven’t found what you were looking for, choose the subject and we’ll get back to you as soon as possible.

Send us a Tweet

If you like to keep it short and sweet (and all in 280 characters or less) you can also get in touch with us on Twitter