Navigating through the airport and flying can be a real challenge if you have a disability like autism, dementia or severe anxiety, or are travelling with someone who has.
When you save our hidden disability symbol to your phone or print it out as an insert for your passport, it means that when you show it to anyone in a Virgin Atlantic uniform they'll know that you need a little extra help, reassurance and patience.
You can also pick up a card or pin badge featuring the symbol at check in.
Before travelling, you can speak to our Special Assistance team. They are dedicated to helping you fly comfortably and safely, and will discuss your journey and any help you might need.
Our Special Assistance team can help arrange:
You also read more about what to expect at the airport and what to expect onboard our flights.
Originally a book written to assist autistic children, this story is likely of interest to any child (and parent) about to embark on their first journey in the sky. Follow Suzie as she takes to the skies for the first time, from the beginning to the end of her journey.
Download or print our discreet symbol and pop it in your passport to let our people know you may need some extra help and reassurance.