Travelling can be daunting especially if you’re unsure of what to expect at the airport on onboard an aircraft, so we hope the below helps!

We have a dedicated Special Assistance team who are on hand to put your mind at ease and assist with any queries you may have. If you have concerns, questions or would just like someone to talk to about what to expect, please do contact the team and they’ll be pleased to help.

Suzie goes on an aeroplane

Originally a book written to assist autistic children, this story is likely of interest to any child (and parent) about to embark of their first journey in the sky. Follow Suzie as she takes to the skies for the first time. From the beginning to the end of her journey.

This short story simply describes what a child can experience whilst travelling on an aeroplane and how fun it can be, by being safe and comfortable. With teddy by her side, see what fun she has on her aeroplane ride.

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Suzie goes on an aeroplane

Our Special Assistance team can help arrange:

  • Priority check in
  • Pre-boarding or delayed boarding, based on what best suits your need
  • Pre-assigned standard seat assignments
  • Bulkhead seating requests
  • Informing our fabulous crew of your requirements

Here at Virgin Atlantic we’ve also worked hard on designing and implementing our own special symbol which can be used by those who may need a little more help. Either download and print off our bookmark and slip it in your passport or take a photo of the symbol with your smartphone and show it to staff along your journey. Alternatively, wear one of our fabulous subtle badges, which can be picked up from our check in desks at the airport. When a member of our staff sees the symbol, they’ll instantly know that you may need some additional friendly support. In addition to our own amazing scheme, do make sure you check out whether the airports you’re travelling through have any local arrangements that may also assist with your journey.  

Assistance bookmark

Download and print our special assistance bookmark and slip it into your passport.

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