This page tells you about the assistance available for our hearing impaired passengers.
If you’re deaf or hearing impaired, our Special Assistance team and cabin crews are happy to help you with anything you might need on your journey.
Assistance if you are hearing impaired
Escorted travel
If you’re travelling alone, the Special Assistance team can organise for you to be escorted through the airport and pre-boarded before other passengers if you would like this service, you will need to let the team know at least 48 hours before your flight.
British Sign Language (on International Flights only)
We can also arrange for one of the cabin crew on your flight to have British Sign Language, if you need it. Just get in touch with the Special Assistance team as soon as you've booked, and please bear in mind this particular service can take up to 12 weeks to organise.
The best way to contact the Special Assistance team is via our online form; full contact details are listed at the bottom of this page.
Onboard entertainment
To enjoy our onboard entertainment, such as movies, our aircraft carry neck loops, which work in conjunction with the 'T' switch on a hearing aid.
There is also a selection of captioned movies available throughout your flight.
Contact the Special Assistance team
Contact form
Email: Special_Assistance@fly.virgin.com
Tel: 0344 481 4455 UK Minicom: 0344 209 0747
Fax: 0344 209 7373
Voice tel: 01293 747691
Opening hours
Mon - Fri 09:00 - 18:00 (UK local)
Bank holidays 09:00 to 17:00
Closed Weekends and Christmas
Contact us
It's often quickest to use the website, but if you need to talk to someone we're here to help.