At least three days before your flight, contact the Special Assistance team.
You need to let the Special Assistance team know that you are planning to travel with your assistance dog at least 3 days* before your flight. They will need:
- A copy of the PETS passport or non-EU official veterinary certificate if your dog is starting its travel outside of Europe
- A copy of the dog’s identification card from the accredited recognised charity
- Details of the breed and weight of the dog in question
UK Special Assistance: +44 (0)344 481 4455 (Open Monday to Friday, 9am - 6pm and bank holidays)
UK Special Assistance, Minicom number for the hearing impaired: +44 (0)344 209 0747
Special assistance numbers for other countries
*For entry regulations into the UK, the animal reception centre requires three days’ notice to approve an assistance dog for travel.