Refusal and limitation of carriage - conditions of carriage
Making a Change to your Booking
7.1 Correcting a name
(a) Your name must be identical on your booking, Ticket and passport. If a mistake has been made and this is not the case, you must correct it at least two (2) hours before your scheduled departure time.
(b) You can correct the name on your booking and Ticket by contacting us or the Authorised Agent that made your booking.
(a) You will only be allowed to change your itinerary if this is permitted by the Tariff that applies to your Ticket. We or our Authorised Agent (if your Ticket is booked through one) will notify you of these when you book. If you need flexibility with your itinerary, you should make sure that the fare conditions of your Ticket suit your needs. We suggest that you have appropriate travel insurance if they do not.
(b) Some changes to your itinerary, (for example, the date or route, if you don’t take the first flight on your Ticket or if you do not take flights in the agreed sequence) may not be possible at all or may result in a price change. We will let you know if you can make a change and if there is an additional fee or refund when you contact us. We may also charge a change fee for itinerary changes (the amount of which is dependent on the Tariff that applies to your Ticket).
(c) If you need to change your itinerary by not taking flights in the ageed sequences please also refer to Article 7.
7.3 Transferring your Ticket
(a) If you are the Passenger named on the Ticket, only you can travel on it.
(b) You cannot transfer your Ticket to someone else, unless your flight was bought as part of a Package Holiday.
(c) If your flight is part of a Package Holiday you may transfer your Ticket if:
(i) you meet the terms of your contract with the Package Holiday provider; and
(ii) you can prove to us (or our Authorised Agents) that you have complied with the requirements of the Package Travel Regulations relating to transferring your Ticket.
7.4 Cancelling your reservation
You will need to contact us if you want to cancel your reservation. Any refunds will depend on the type of Ticket you hold and the fare conditions that apply to your Ticket. See Article 10 for more information.
7.5 Unable to travel because of death or illness
(a) If you are unable to travel due to your illness or the death or illness of a travel companion or member of your immediate family, you must contact us (https://flywith.virginatlantic.com/gb/en/contact-us.html) as soon as possible with evidence of the event. If you do this, we will try to carry you to your next Stopover or final arrival airport without re-calculating the price of your itinerary, book you onto another flight or issue you with a refund (including of the fare if you have a refundable Ticket).
(b) If you have a refundable Ticket, see Article 10 for how to get a refund.
(c) If you have non-refundable Ticket, you may still get a refund for Taxes, fees, charges imposed by government, other authority or operator of an airport and Government Scheme costs. See Article 10.2.
7.6 Extending the period of validity of a Ticket if you or your travel companion is ill
(a) If, after you have started your journey:
(i) you, or someone travelling with you, unexpectedly become ill and this stops you travelling on your next flight during the period of validity of your Ticket; and
(ii) you want to extend the period of validity of your Ticket so you can continue your journey,
we may extend the period of validity of your Ticket until a seat in the class for which you hold a Ticket becomes available after the date when you are fit to travel.
(b) If you want to have the validity of your Ticket extended in accordance with this Article, you must provide us with an official medical certificate confirming your (or your travel companion’s) illness and stating when you (or your travel companion) will be fit to travel.
(c) If the journeys remaining in your Ticket involve one or more Stopover, the period of validity may be extended up to a maximum of three (3) months from the date you (or your travel companion) are certified as medically fit to travel. We will extend the period of validity of the Tickets of other members of your immediate family that are travelling with you.
(d) If you are accompanying a Passenger who dies during the itinerary, we may change your Ticket by waiving any minimum stay or extending the period of validity.
(e) If after you have begun your itinerary a member of your immediate family dies, we may change your Ticket, and the Ticket(s) of any immediate family travelling with you, by waiving any minimum stay or extending the period of validity.
(f) We will only change your Ticket under Article (d) and Article (e) if you provide us with a valid death certificate. We will not extend the period of validity beyond forty-five (45) Days from the date of death.
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