2.1 These Conditions of Carriage will apply to any flight operated by us and to any other case where we have a legal liability to you, together with other Applicable Conditions.
2.2 Some flights will be operated by a third-party air carrier under a Codeshare Agreement. This means that despite holding a booking with us and your Ticket showing our Airline Designator Code, your flight will be operated by a Codeshare partner. We will let you know whether your flight will be operated by us or a Codeshare partner at the time you make your booking
2.3 If your flight is operated by another airline under a Codeshare please also read Article 20.
2.4 These Conditions of Carriage will apply to any flight operated by us under a charter agreement, if they have been included by reference in your Ticket or the charter agreement as.
2.5 If your Package Holiday includes a flight with us, your contract remains with the organiser or your Package Holiday. These Conditions of Carriage are incorporated into your contract with your Package Holiday organiser and will apply to your flight in addition to the terms and conditions imposed by the Package Holiday organiser. Any refund requests or changes to your ticket will be dealt with by this company providing your Package Holiday, not us
2.6 When these Conditions of Carriage may not apply
2.6.1 If any part of these Conditions of Carriage is inconsistent with our Tariffs or any applicable law, the Tariff and/or applicable law will apply.
2.6.2 If any part of these Conditions of Carriage is invalid under any applicable law, the other parts will remain valid.
It's often quickest to use the website, but if you need to talk to someone we're here to help.
Call or text us
You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.