17.1 On-board services (including meals)

We will try to provide in-flight entertainment, special meals and other in-flight services as advertised. However, these cannot be guaranteed and you should not rely on or take into account any information provided about these when making or amending your booking with us.

17.2 Ground services

We will try to provide the advertised Ground Services but they may not be available for operational reasons.  As some of our Ground Services are provided by third parties we cannot guarantee that they will always meet the exact description given and you should not rely on or take into account any information provided about these when making or amending your booking with us.

17.3 Seating

Where you have asked for a particular seat before you travel, we will try to meet your request but we cannot guarantee it.  We may need to change your seat, even after you have boarded the aircraft, for operational, safety or security reasons.

17.4 Aircraft

Where we have stated at the time of booking that a particular aircraft will be used for your flight, we will try to make sure your flight is on that aircraft.  However, this cannot be guaranteed as we may need to change the aircraft type or model because of operational, safety or security reasons.

17.5 Lower class of cabin

For operational reasons we may need to seat you in a lower class of cabin than the one you booked. If we do, you will be entitled to the remedies set out in Regulation 261/2004 and these will be your sole remedy. 

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