15.1 Carriage of the following passengers is subject to our policies, procedures and applicable laws:

    (a) unaccompanied minors;

    (b)  incapacitated persons;

    (c) persons with a disability or those with limited mobility;

    (d) passengers who are pregnant;

    (e) passengers with an illness; or

    (f) passengers requiring special assistance.

Further information can be found at: https://flywith.virginatlantic.com/gb/en/prepare-to-fly/mobility-medical-assistance.html

15.2 If you need special assistance you should let us know at the time of booking. Airport assistance at some airports is provided by the airport operator and not us.  If you need assistance at the airport, please let us know at least 48 hours before the scheduled departure time of your flight so we can let the airport operator know.

15.3 If we have been told about your disability or special requirements, we will not refuse to carry you on the basis of such disability or special requirements, unless you do not comply with these Conditions of Carriage.

15.4 If you require special assistance due to a medical condition you must also comply with Article 14. 

Contact us

It's often quickest to use the website, but if you need to talk to someone we're here to help.

Call or text us

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

Send us your comment or query

If you haven’t found what you were looking for, choose the subject and we’ll get back to you as soon as possible.

Send us a Tweet

If you like to keep it short and sweet (and all in 280 characters or less) you can also get in touch with us on Twitter