We've split our Conditions of Carriage into sections to make it easier to use.
Download PDF version
Most recent revision: Revision 40, 30 May 2019.
It's often quickest to use the website, but if you need to talk to someone we're here to help.
You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.
If you haven’t found what you were looking for, choose the subject and we’ll get back to you as soon as possible.
If you like to keep it short and sweet (and all in 280 characters or less) you can also get in touch with us on Twitter