1. Fly with us
  2. Prepare to fly
  3. Conditions of carriage

We've split our Conditions of Carriage into sections to make it easier to use.

Most recent revision: Revision 36, 19 June 2018.

Article 1 - What Particular Expressions Mean in these Conditions
Article 2 - Applicability
Article 3 - Tickets
Article 4 - Fares, Taxes, Fees, Costs and Charges
Article 5 - Reservations
Article 6 - Check-In and Boarding
Article 7 - Refusal and Limitation of Carriage
Article 8 - Baggage
Article 9 - Schedules, Delays, Cancellation of Flights and Denied Boarding
Article 10 - Refunds
Article 11 - Unacceptable Behaviour Aboard Aircraft
Article 12 - Arrangements for Additional Services
Article 13 - Administrative Formalities
Article 14 - Successive Carriers, Codeshare Services and Wet Lease Services
Article 15 - Liability for Damage
Article 16 - Baggage Claims
Article 17 - EU Regulation 261 Claims Management
Article 18 - Other Conditions
Article 19 - Tarmac Delay Contingency Plans
Article 20 - Interpretation

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