1. Fly with us
  2. Prepare to fly
  3. Conditions of carriage

We've split our Conditions of Carriage into sections to make it easier to use.

Most recent revision: Revision 36, 19 June 2018.

Article 1 - What Particular Expressions Mean in these Conditions
Article 2 - Applicability
Article 3 - Tickets
Article 4 - Fares, Taxes, Fees, Costs and Charges
Article 5 - Reservations
Article 6 - Check-In and Boarding
Article 7 - Refusal and Limitation of Carriage
Article 8 - Baggage
Article 9 - Schedules, Delays, Cancellation of Flights and Denied Boarding
Article 10 - Refunds
Article 11 - Unacceptable Behaviour Aboard Aircraft
Article 12 - Arrangements for Additional Services
Article 13 - Administrative Formalities
Article 14 - Successive Carriers, Codeshare Services and Wet Lease Services
Article 15 - Liability for Damage
Time Limits for Baggage Claims...
Article 17 - EU Regulation 261 Claims Management
Article 18 - Other Conditions
Article 19 - Tarmac Delay Contingency Plans
Article 20 - Interpretation

See more about


Contact us

It's often quickest to use the website, but if you need to talk to someone we're here to help.

Call or text us

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

Send us your comment or query

If you haven’t found what you were looking for, choose the subject and we’ll get back to you as soon as possible.

Find us on social

If you like to keep it short and sweet (and all in 140 characters or less) you can also get in touch with us on Twitter