If you booked direct and you’re no longer able to take your trip due to travel restrictions related to Covid-19, you can change it for an open ticket, ready to use when things return to normal.

You can even change your destination if you want to. 

We won't charge a change fee. New flights will be subject to availability plus any difference in the fare, and you'll need to travel by 30th September 2022.

This is available to all customers who booked:

  • On or before 19th March 2020, due to travel before 30th September 2020
  • On or after 20th March 2020, due to travel before 31st December 2020

To keep your flight dates open, please complete the form below (just one form per booking).

 If you’ve booked through Virgin Holidays, or through another website or travel agent, please contact them for your options.

Once we receive your request, we'll hold your booking with a generic Economy flight to keep it open in our system and send confirmation. This might take a few days, but just keep hold of your booking reference. 

When you're ready to rebook, it will be in the cabin class you originally booked in.

By emailing us you confirm that you have the consent of everyone flying with you. 

If you booked through Virgin Holidays, you can contact them via their SMS messaging system on their website, or by calling them on 0333 920 4326.

If you booked through a travel agent or third party, please contact them directly.