Away from home?

The Foreign & Commonwealth Office (FCO) are advising British people travelling abroad to return to the UK now. 

Because of increasing travel restrictions, we currently have no further repatriation flights scheduled and are only operating scheduled flights between London Heathrow and New York-JFK, Los Angeles and Hong Kong.  

If your flight has been cancelled and you can't get home it’s important you follow the below steps to ensure you get home as quickly and safely as possible:

  1. Make sure you visit the FCO website to keep up to date with the Government's travel advice on returning to the UK, and to register for email alerts.
  2. Complete our Away from home form

By completing this form, our team will know where you are and can continue to work with the FCO and other Government bodies to organise options to get you home. Depending on the restrictions in the country you are in, we may need to arrange a flight for you with an alternative carrier or provide a charter flight. Having your contact details allows us to keep in regular contact with you via email and SMS messaging.

If your flight has been cancelled 

Please check the status of your flight

If your flight has been cancelled, find out about the options available to you here

Book and rebook with confidence

We want to give you peace of mind with your upcoming travel plans, whether you are making a new booking with us, or if you already have an existing booking that you’d like to change. More on our flexible no change fee policy

Travel restrictions by destination

Check the latest travel updates for your destination

Keeping up to date

Please make sure your contact details are up to date so that we can update you as efficiently as possible. My booking

You can also check your flight status here

Our commitment to your safety

The health and wellbeing of our customers and crew is our highest priority. We are working closely with the UK Government and health organisations to ensure we’re following the very latest advice for all the destinations we fly to, and are doing everything we can to help our customers. Find the latest government travel advice here

We have meticulous cleaning standards to ensure a healthy environment onboard when you travel with us.
Steps we’re taking to keep our planes clean 

Temporary changes to our onboard service

With the rapid acceleration of Covid-19, we’re making some temporary changes to our inflight service. To make sure we provide the safest experience for everyone flying with us, we’re offering our customers a streamlined service. This will include:

  • One main meal service delivered with juices and soft drinks
  • Orange juice and water services available throughout your flight

We know how much our customers love the full Virgin Atlantic experience, but we’ve made this decision as the health and safety of our customers and our people is always our top priority. We’ll continue to monitor the situation and will provide an update on our return to full in-flight service as soon as we’re able to do so.

In the meantime, you can still expect a warm Virgin Atlantic welcome from our teams on the ground and in the air. Thank you so much for your support and understanding — it means the world to us right now and we look forward to being able to offer you the full Virgin Atlantic experience again soon.

You can find out more about what we’re doing to ensure your health, safety and peace of mind in our latest travel information.

When you've returned home

Claim back any reasonable expenses if your flight was moved due to Covid-19 with our EU Care form. 

Your most common queries, answered. 

We've pulled together some of your most frequently asked questions during this unprecented time here. FAQs