Optimising our network and fleet to become greener and more efficient
Our move from Gatwick to Heathrow and retiring our 747’s and A332’s.
We’ve announced plans to reshape and resize our business to ensure that is it fit for the future, in response to the severe impact of the Covid-19 pandemic on the global economy, our nation and the travel and aviation industry.
We’re making some changes to optimise our network and simplify our fleet, as we aim to establish ourselves as the sustainability industry leader. As part of these changes, we’ll be moving our flying programme from London Gatwick, flying modern twin-engine aircraft from London Heathrow and Manchester – with the intention of retaining slots at London Gatwick, to allow us to return in the future. From 5 May 2020, we’ll be saying goodbye to seven 747-400s, and four A330-200 aircraft will be retiring in early 2022 as planned.
If you’re booked to fly with us from Gatwick, we’ll be rebooking your travel over the next couple of weeks to ensure you can still get away as planned, including on flights from London Heathrow or with our partners where possible.
There’s no need to contact us right now. We'll be in touch directly with more information on what these changes mean and alternative options by the middle of June.
You’ll be able to see any changes and choose your seats in My booking as normal, or assign seats when check in opens 24 hours before departure. If you have paid for a seat in our 747 upper deck, you will be refunded.
Please note, we can’t reimburse any extra costs as a result of these changes, such as accommodation, parking or airport transfers from connecting flights. There is no V-room at London Heathrow, so any bookings will be refunded automatically. Entry to the Number 1 lounge is available here.
Upper Class customers and Gold Card holders will of course be able to access our award-winning Clubhouse at London Heathrow.
Our teams are receiving a high volume of calls at the moment, so please do bear with us – we'll be in touch as soon as we can.