Contact us
Contact us by text
Our messaging team are working from home around the clock, and available to help 24/7. The high volume of customers means it may take a few hours to respond to your message, but be assured that we will reply.
They can help with most things, including secure payments. Drop us a text on +44 (0)7481 339184, or 97634 from the US. You can also WhatsApp us on +44 (0)344 8747747. Just save our number in your mobile to get started.
Some non UK / US network carriers restrict this type of messaging, so if you're texting from another country and your message doesn't get through, give us a call.
Virgin Atlantic
Flights departing UK
For mobility or medical assistance, please call the Special Assistance team on the number relating to your country of departure.
Check our Covid-19 news page for the latest updates.
Customer Care and Reservations:
+44 (0)344 874 7747 (Open 7am - 10pm BST)
Flight Information: +44 (0)344 209 7770
Flying Club: +44 (0)344 412 2414
Special assistance: +44 (0)344 481 4455 (Open Monday to Friday, 9am - 6pm and bank holidays)
Special assistance: (Minicom number for the hearing impaired) +44 (0)344 209 0747
Preorder duty free items: +44 (0)344 579 0055
Cargo Reservations: +44 (0)344 209 8300
Virgin Headquarters: +44 (0)344 8110 000
Sales Support for travel agents : +44 (0)344 209 7705
Group Sales for travel agents: +44 (0)344 209 7703
Group Sales at Virgin Holidays: +44 (0)344 573 8347
Virgin Holidays
Purchases including hotels and/or car hire
All bookings for Flight + Hotel, Flight + Car, Hotels and Car Hire are operated by Virgin Holidays.
Customer Care:
+44 (0)344 557 5850 (Open Monday-Friday 9am-7pm, Saturday 9am-6pm, Sunday 10am-6pm)
Special assistance: +44 (0)344 557 3998 (Monday - Friday, 9am-5:30pm) or e-mail special.assistance@virginholidays.com
Post-holiday customer relations: +44 (0)344 557 8830 (Monday - Friday, 9am-5:30pm)
By post:
Virgin Holidays Ltd
The VHQ
Fleming Way
Crawley
West Sussex
RH10 9DF
Please note: to continue to improve our services, telephone calls may be recorded and/or randomly monitored.
Speak to us (international)
USA
Reservations/Flight Information: +1 800 862 8621 (Open 2am - 7pm EST)
Special assistance: +1 888 747 7474
Flying Club: +1 800 365 9500
Brazil
Reservations: +44 (0)344 874 7747 (Open 7am - 10pm BST)
Customer Care: +44 (0)344 873 7747 (9-5 BST)
Caribbean
Reservations: +1 800 744 7477 or Barbados: +1 246 228 4886 (Open 7am - 10pm BST)
Flying Club: +1 800 744 7477
China
Reservations: +86 21 61 361777 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)
Flying Club: +86 21 5353 4600
Cuba
Reservations: +53 7 204 0747 (Open Monday to Friday 9am - 4.30pm. Closed weekends)
Flying Club: +1 800 744 7477
Hong Kong
Reservations: +852 2532 3000 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)
Flight Information: +852 2181 8888
India
Reservations Toll Free: +1800 102 3000 (Open Monday to Friday 9.15am - 6.15pm, Saturday 9.15am - 5.15pm)
Special Assistance: +91 124 4693030
Israel
All enquiries: +972 73386 0700
Nigeria
Reservations (Lagos):
(Open 24 hours a day)
South Africa
Johannesburg and Cape Town
Reservations: +27 11 340 3400 (Open 7am - 10pm BST)
Flight Information: +27 11 978 6000
Austria
Reservations and Customer care: +43800068048 (Open 7am - 10pm BST)
Belgium
Reservations and Customer care: +3226200891 (Open 7am - 10pm BST)
Bulgaria
Reservations and Customer care: +35929358697 (Open 7am - 10pm BST)
Czech Republic
Reservations and Customer care: +420225439802 (Open 7am - 10pm BST)
Denmark
Reservations and Customer care: +4535158998 (Open 7am - 10pm BST)
France
Reservations and Customer care: +33185169351 (Open 7am - 10pm BST)
Greece
Reservations and Customer care: +302112111591 (Open 7am - 10pm BST)
Ireland
Reservations and Customer care: +35315339883 (Open 7am - 10pm BST)
Luxembourg
Reservations and Customer care: +35227300105 (Open 7am - 10pm BST)
Netherlands
Reservations and Customer care: +31207219903 (Open 7am - 10pm BST)
Norway
Reservations and Customer care: +4723502022 (Open 7am - 10pm BST)
Poland
Reservations and Customer care: +48225048363 (Open 7am - 10pm BST)
Portugal
Reservations and Customer care: +351210608310 (Open 7am - 10pm BST)
Spain
Reservations and Customer care: +34930039917 (Open 7am - 10pm BST)
Sweden
Reservations and Customer care: +46851992531 (Open 7am - 10pm BST)
Germany
Reservations and Customer care: +498006273001 (Open 7am - 10pm BST)
Iceland
Reservations and Customer care: +3548004343 (Open 7am - 10pm BST)
Sales support for travel agents
US: +1 866 325 7723
Lagos: +234 1 4612744
Shanghai: +86 21 5353 4600 (#1 #1)
South Africa: +27 11 340 3400
Hong Kong: +852 2532 3080.
Barbados: +1 800 744 7477
Use our new WhatsApp service. You can contact us via WhatsApp Web if you're on a desktop, or your normal app on your mobile.
Call or text us
You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.
Send us your comment or query
If you haven't found what you were looking for, choose the webform for your question and we'll get back to you as soon as possible.
Contact us
Our call centre is currently open between 7am and 10pm in the UK, or 2am to 7pm in the US.
If you'd like to send us a text, our team are working from home around the clock, and available to help 24/7.
It may take a few hours to respond, but be assured that we will reply.
Text +44 (0)7481 339184 from the UK, or 97634 from the US.
You can also WhatsApp us on +44 (0)344 8747747. Just save our number in your mobile to get started.
For more info, please visit our Covid-19 news page
Give us a call
You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.
Send us a text
Just drop us a text on +44 (0) 7481 339184 and the team will be happy to help. From a US number, please drop us a text on 97634.
Send us your comment or query
Not found the answer here? Choose the relevant contact form for your question and we'll get back to you as soon as possible.