Virgin Atlantic Contact Us And Help Page

Contact us by text

As you can imagine, we're working hard to help all of our customers who have been impacted by Covid-19 (Coronavirus).

The current wait time by phone and SMS is several hours. To help us prioritise customers with imminent travel plans, we're asking that you only hold on the line if you're due to travel in the next 72 hours.

Travel advice is frequently changing, so we recommend that you wait until closer to your departure date to get the most up to date information.

More info can be found on our Travel news page.

Our messaging team can help with most things, including secure payments. Just drop us a text on +44 (0) 7481 339184 and the team will be happy to help. From a US number, text 97634.

Some non UK / US network carriers restrict this type of messaging, so if you're texting from another country and your message doesn't get through, give us a call.

Virgin Atlantic

Flights departing UK

For mobility or medical assistance, please call the Special Assistance team on the number relating to your country of departure.

For the latest updates on how our service is being affected by Covid-19 (Coronavirus), please check our Travel news page.

Customer Service and Reservations:
+44 (0)344 874 7747 (Open 24/hours day)

Flight Information: +44 (0)344 209 7770

Flying Club: +44 (0)344 412 2414

Special assistance: +44 (0)344 481 4455 (Open Monday to Friday, 9am - 6pm and bank holidays)

Special assistance: (Minicom number for the hearing impaired) +44 (0)344 209 0747

Preorder duty free items: +44 (0)344 579 0055

Cargo Reservations: +44 (0)344 209 8300

Virgin Headquarters: +44 (0)344 8110 000

Sales Support for travel agents : +44 (0)344 209 7705

Group Sales for travel agents: +44 (0)344 209 7703

Group Sales at Virgin Holidays: +44 (0)344 573 8347

Virgin Holidays

Purchases including hotels and/or car hire

All bookings for Flight + Hotel, Flight + Car, Hotels and Car Hire are operated by Virgin Holidays.

Customer Service:
+44 (0)344 557 5850 (Open Monday-Friday 9am-7pm, Saturday 9am-6pm, Sunday 10am-6pm)

Special assistance: +44 (0)344 557 3998 (Monday - Friday, 9am-5:30pm) or e-mail special.assistance@virginholidays.com

Post-holiday customer relations: +44 (0)344 557 8830 (Monday - Friday, 9am-5:30pm)

By post:
Virgin Holidays Ltd
The VHQ
Fleming Way
Crawley
West Sussex
RH10 9DF

Please note: to continue to improve our services, telephone calls may be recorded and/or randomly monitored.

Speak to us (international)

USA

Reservations/Flight Information: +1 800 862 8621 (Open 24/hours day)

Special assistance: +1 888 747 7474

Flying Club: +1 800 365 9500

Brazil

Reservations: +55 0800 728 1433 (Open Monday to Friday 9am – 6pm )

Customer Relations: +55 0800 728 1432 (Hearing impaired +55 0800 729 0415)

Caribbean

Reservations: +1 800 744 7477 or Barbados: +1 246 228 4886 (Open 24/hours day)

Flying Club: +1 800 744 7477

China

Reservations: +86 21 61 361777 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)

Flying Club: +86 21 5353 4600

Cuba

Reservations: +53 7 204 0747 (Open Monday to Friday 9am - 4.30pm. Closed weekends)

Flying Club: +1 800 744 7477

Hong Kong

Reservations: +852 2532 3000 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)

Flight Information: +852 2181 8888

India

Reservations Toll Free: +1800 102 3000 (Open Monday to Friday 9.15am - 6.15pm, Saturday 9.15am - 5.15pm)

Special Assistance: +91 124 4693030

Israel

All enquiries: +972 73386 0700

Nigeria

Reservations (Lagos):

+234 (0) 14483000

+234 (0) 1 4612747

(Open 24 hours a day)

South Africa

Johannesburg and Cape Town

Reservations: +27 11 340 3400 (Open 24/hours day)

Flight Information: +27 11 978 6000

Austria

Reservations and Customer services: +43800068048 (Open 24/hours day)

Belgium

Reservations and Customer services: +3226200891 (Open 24/hours day)

Bulgaria

Reservations and Customer services: +35929358697 (Open 24/hours day)

Czech Republic

Reservations and Customer services: +420225439802 (Open 24/hours day)

Denmark

Reservations and Customer services: +4535158998 (Open 24/hours day)

France

Reservations and Customer services: +33185169351 (Open 24/hours day)

Greece

Reservations and Customer services: +302112111591 (Open 24/hours day)

Ireland

Reservations and Customer services: +35315339883 (Open 24/hours day)

Luxembourg

Reservations and Customer services: +35227300105 (Open 24/hours day)

Netherlands

Reservations and Customer services: +31207219903 (Open 24/hours day)

Norway

Reservations and Customer services: +4723502022 (Open 24/hours day)

Poland

Reservations and Customer services: +48225048363 (Open 24/hours day)

Portugal

Reservations and Customer services: +351210608310 (Open 24/hours day)

Spain

Reservations and Customer services: +34930039917 (Open 24/hours day)

Sweden

Reservations and Customer services: +46851992531 (Open 24/hours day)

Germany

Reservations and Customer services: +498006273001 (Open 24/hours day)

Iceland

Reservations and Customer services: +3548004343 (Open 24/hours day)

Sales support for travel agents

UK: +44 (0)344 209 7705

US: +1 866 325 7723

Lagos: +234 1 4612744

Shanghai: +86 21 5353 4600 (#1 #1)

South Africa: +27 11 340 3400

Hong Kong: +852 2532 3080.

Barbados: +1 800 744 7477

Open Help bot button

Contact us

It's often quickest to use the website, but if you need to talk to someone we're here to help.

As you can imagine, we're working hard to help all of our customers who have been impacted by Covid-19 (Coronavirus).

The current wait time by phone and SMS is several hours.

To help us prioritise customers with imminent travel plans, we're asking that you only hold on the line if you're due to travel in the next 72 hours. Travel advice is frequently changing, so we recommend that you wait until closer to your departure date to get the most up to date information. More info can be found on our Travel news page.