Contact us
Contact us by text
If you want to get in touch, our messaging team can help with most things, including secure payments. Just drop us a text on +44 (0) 7481 339184 and the team will be happy to help. From a US number, text 97634.
Some non UK / US network carriers restrict this type of messaging, so if you're texting from another country and your message doesn't get through, give us a call.
Virgin Atlantic
Flights departing UK
For mobility or medical assistance, please call the Special Assistance team on the number relating to your country of departure.
Customer Service and Reservations:
+44 (0)344 874 7747 (Open 24/hours day)
Flight Information: +44 (0)344 209 7770
Flying Club: +44 (0)344 412 2414
Special assistance: +44 (0)344 481 4455 (Open Monday to Friday, 9am - 6pm and bank holidays)
Special assistance: (Minicom number for the hearing impaired) +44 (0)344 209 0747
Preorder duty free items: +44 (0)344 579 0055
Cargo Reservations: +44 (0)344 209 8300
Virgin Headquarters: +44 (0)344 8110 000
Sales Support for travel agents - +44 (0)344 209 7705
Group Sales for travel agents – +44 (0)344 209 7703
Group Sales at Virgin Holidays - +44 (0)344 573 8347
Virgin Holidays
Purchases including hotels and/or car hire
All bookings for Flight + Hotel, Flight + Car, Hotels and Car Hire are operated by Virgin Holidays.
Customer Service:
+44 (0)344 557 5850 (Open Monday-Friday 9am-7pm, Saturday 9am-6pm, Sunday 10am-6pm)
Special assistance: +44 (0)344 557 3998 (Monday - Friday, 9am-5:30pm) or e-mail special.assistance@virginholidays.com
Post-holiday customer relations: +44 (0)344 557 8830 (Monday - Friday, 9am-5:30pm)
By post:
Virgin Holidays Ltd
The VHQ
Fleming Way
Crawley
West Sussex
RH10 9DF
Please note: to continue to improve our services, telephone calls may be recorded and/or randomly monitored.
Speak to us (international)
USA
Reservations/Flight Information: +1 800 862 8621 (Open 24/hours day)
Special assistance: +1 888 747 7474
Flying Club: +1 800 365 9500
Brazil
Reservations: +55 0800 728 1433 (Open Monday to Friday 9am – 6pm )
Customer Relations: +55 0800 728 1432 (Hearing impaired +55 0800 729 0415)
Caribbean
Reservations: +1 800 744 7477 or Barbados: +1 246 228 4886 (Open 24/hours day)
Flying Club: +1 800 744 7477
China
Reservations: +86 21 61 361777 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)
Flying Club: +86 21 5353 4600
Cuba
Reservations: +53 7 204 0747 (Open Monday to Friday 9am - 4.30pm. Closed weekends)
Flying Club: +1 800 744 7477
Hong Kong
Reservations: +852 2532 3000 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)
Flight Information: +852 2181 8888
India
Reservations Toll Free: +1800 102 3000 (Open Monday to Saturday, 9.15am - 5.15pm)
Special Assistance: +91 124 4693030
Flying Club: +1-800-102-3000 (toll free), +91-124-4693030
Israel
All enquiries: +972 73386 0700
Nigeria
Reservations (Lagos):
+234 (0) 1 4483000
+234 (0) 1 4612747
(Open 24 hours a day)
South Africa
Reservations: +27 11 340 3400 (Open 24/hours day)
Flight Information: +27 11 978 6000
Austria
Reservations and Customer services: +43800068048 (Open 24/hours day)
Belgium
Reservations and Customer services: +3226200891 (Open 24/hours day)
Bulgaria
Reservations and Customer services: +35929358697 (Open 24/hours day)
Czech Republic
Reservations and Customer services: +420225439802 (Open 24/hours day)
Denmark
Reservations and Customer services: +4535158998 (Open 24/hours day)
France
Reservations and Customer services: +33185169351 (Open 24/hours day)
Greece
Reservations and Customer services: +302112111591 (Open 24/hours day)
Ireland
Reservations and Customer services: +35315339883 (Open 24/hours day)
Luxembourg
Reservations and Customer services: +35227300105 (Open 24/hours day)
Netherlands
Reservations and Customer services: +31207219903 (Open 24/hours day)
Norway
Reservations and Customer services: +4723502022 (Open 24/hours day)
Poland
Reservations and Customer services: +48225048363 (Open 24/hours day)
Portugal
Reservations and Customer services: +351210608310 (Open 24/hours day)
Spain
Reservations and Customer services: +34930039917 (Open 24/hours day)
Sweden
Reservations and Customer services: +46851992531 (Open 24/hours day)
Germany
Reservations and Customer services: +498006273001 (Open 24/hours day)
Iceland
Reservations and Customer services: +3548004343 (Open 24/hours day)
Sales support for travel agents
UK: +44 (0)344 209 7705
US: +1 866 325 7723
Lagos: +234 1 4612744
Shanghai: +86 21 5353 4600 (#1 #1)
South Africa: +27 11 340 3400
Hong Kong: +852 2532 3080.
Barbados: +1 800 744 7477
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