Contact us by text

If you want to get in touch, our messaging team can help with most things, including secure payments.  Just drop us a text on +44 (0) 7481 339184 and the team will be happy to help. From a US number, please drop us a text on 97634.

Some non UK / US network carriers restrict this type of messaging, so if you're texting from another country and your message doesn't get through, give us a call. 

Flights (UK)

For telephone enquiries relating to mobility or medical assistance, please call the Special Assistance team on the number relating to your country of departure.

 

Reservations and Customer Service: +44 (0)344 874 7747 (Open 24/hours day)

Flight Information: +44 (0)344 209 7770

Flying Club: +44 (0)344 412 2414

Special assistance: +44 (0)344 481 4455 (Open Monday to Friday, 9am - 6pm and bank holidays)

Special assistance: (Minicom number for the hearing impaired) +44 (0)344 209 0747

Preorder duty free items: +44 (0)344 579 0055

Cargo Reservations: +44 (0)344 209 8300

Virgin Headquarters: +44 (0)344 8110 000

Sales Support for travel agents  - +44 (0)344 209 7705

Group Sales for travel agents – +44 (0)344 209 7703

Group Sales at Virgin Holidays - +44 (0)344 573 8347

Flight + Hotel, Flight + Car, Hotels and Car Hire

(operated by Virgin Holidays)

 

Customer Service: +44 (0)344 557 5850 (Open Monday-Friday 9am-7pm, Saturday 9am-6pm, Sunday 10am-6pm)

Special assistance: +44 (0)344 557 3998 (Monday - Friday, 9am-5:30pm) or e-mail special.assistance@virginholidays.com

Post-holiday customer relations: +44 (0)344 557 8830 (Monday - Friday, 9am-5:30pm)

By post:
Virgin Holidays Ltd 
The VHQ 
Fleming Way 
Crawley 
West Sussex
RH10 9DF

Please note: to continue to improve our services, telephone calls may be recorded and/or randomly monitored.

Speak to us (international)

USA

Reservations/Flight Information: +1 800 862 8621 (Open 24/hours day)

Special assistance: +1 888 747 7474

Flying Club: +1 800 365 9500

 

Brazil

Reservations: +55 0800 728 1433 (Open Monday to Friday 9am – 6pm )

Customer Relations: +55 0800 728 1432 (Hearing impaired +55 0800 729 0415)

 

Caribbean

Reservations: +1 800 744 7477 or Barbados: +1 246 228 4886 (Open 24/hours day)

Flying Club: +1 800 744 7477

 

China

Reservations: +86 21 61 361777 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)

Flying Club: +86 21 5353 4600

 

Cuba

Reservations: +53 7 204 0747 (Open Monday to Friday 9am - 4.30pm. Closed weekends)

Flying Club: +1 800 744 7477

 

Hong Kong

Reservations: +852 2532 3000 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)

Flight Information: +852 2181 8888

 

India

Reservations Toll Free: +1800 102 3000 (Open Monday to Saturday, 9.15am - 5.15pm)

Special Assistance: +91 124 4693030

Flying Club: +1-800-102-3000 (toll free), +91-124-4693030

 

Israel

All enquiries: +972 73386 0700

 

Nigeria

Reservations (Lagos):

+234 (0) 1 4483000

+234 (0) 1 4612747

(Open 24 hours a day)

 

South Africa

Reservations: +27 11 340 3400 (Open 24/hours day)

Flight Information: +27 11 978 6000

 

Sales support for travel agents

UK: +44 (0)344 209 7705

US: +1 866 325 7723 

Lagos:  +234 1 4612744

Shanghai:  +86 21 5353 4600 (#1 #1)

South Africa:  +27 11 340 3400

Hong Kong:  +852 2532 3080.

Barbados:  +1 800 744 7477

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