What happens if I want to get off the aircraft in the event of a Tarmac Delay?
The opportunity to disembark can only be authorised by our pilot-in-command after the scheduled departure time, taking into consideration the safety and security of other passengers, the crew and the aircraft and any directions issued by air traffic control.
This information applies to international flights. If any passenger disembarks (once their bags have been loaded), this will result in a security search of the cabin they were originally seated in and the offloading of all their hold baggage.
Passengers wishing to disembark after a three-hour Tarmac Delay should be aware that they do so at their own risk. There is no guarantee they will be able to re-board that flight once their bags have been removed and the cabin searched before the aircraft departs.
Passengers who choose to disembark and subsequently miss their flight (who hold a non-refundable ticket) will not be entitled to a refund. Regardless of ticket type, passengers who choose to disembark and subsequently miss their flight will NOT be entitled to the protections offered under EU regulation 261/2004 including the right to rebooking or overnight accommodation, refreshments and ground transport.