1. Fly with us
  2. At the airport

Get your trip off to a flying start. From check in details to airport facilities for departures, and onward travel information for arrivals, don't stress - we've got it covered. 

Airport guides
Check in
Security and passport control
Clubhouses and airport lounges
Boarding
Rebooking after flight disruptions

Here to help

Baggage

Drop your larger bags off at the check in desk or automated bag drop,  then head through security with your hand baggage, keeping your travel documents to hand. Have liquids easily accessible ready to go in the trays at security, along with your devices.

Which terminal?

You can double check which terminal you'll be flying from in our airport guides. We recommend that you get to the terminal at least two hours before your flight is due to leave. Stay up to date on the latest flight timings with Flight Status.

Travel money

Let any Moneycorp® bureau de change in the UK know you're flying with us for 0% commission, and earn Flying Club miles. You can order your Travel Money in advance, and we'll even deliver it to you in the Clubhouse if you're flying Upper Class.

See more about


Contact us

It's often quickest to use the website, but if you need to talk to someone we're here to help.

Call or text us

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

Send us your comment or query

If you haven’t found what you were looking for, choose the subject and we’ll get back to you as soon as possible.

Find us on social

If you like to keep it short and sweet (and all in 140 characters or less) you can also get in touch with us on Twitter