This page tells you how best to make a complaint, whether you’re still travelling or you’ve completed your journey.
If you’d prefer to give us feedback, or offer us a compliment instead, visit our feedback page.
We put customer service and commitment to our passengers at the heart of what we do. We strive to get it right, first time, every time. But occasionally, things don't go to plan.
If things don’t go as planned, we’d really like to know. It allows us to explain and apologise to you, and it helps us to improve our service.