Thursday 05 March 2020
Information correct as of 06 March @ 15:00 GMT

Flybe ceases trading:
Important information for Flybe customers

“We are deeply disappointed that Flybe has been unable to secure a viable basis for its continuing operations and has therefore entered an administration process.

Virgin Atlantic, along with Stobart Group and Cyrus Capital Partners, formed the Connect Airways consortium which intervened in 2019 to prevent the collapse of Flybe and keep Europe’s largest regional airline flying. With customers and staff at the front of our minds, over the past 14 months the consortium has invested more than £135m to keep the airline flying for an extra year, maintaining 2,400 people in employment and ensuring customers could keep travelling. This amount includes approximately £25million of the £30 million committed in January 2020, alongside a Time to Pay arrangement with HM Treasury for Air Passenger Duty to the value of £3.8 million.

Sadly, despite the efforts of all involved to turn the airline around, not least the people of Flybe, the impact of COVID-19 on Flybe’s trading means that the consortium can no longer commit to continued financial support.

As a priority we are looking at options to provide support to Flybe staff and to assist any affected customers. Impacted customers who need assistance should refer to the below for advice on the action to take.”

Travel date Applicable flights Travel period
6th March onwards All Flybe operated flights with a "VS" flight number You can rebook your flight within 28 days of your original travel date.

If you bought your ticket with us and are impacted by Flybe’s service cancellations, here are your options:

    

Get a refund

If you haven't rebooked already,  you're entitled to a full refund of the fare and any applicable taxes. If you've already used part of your ticket, the refund will apply to the part you haven't used.

You can apply for a refund here.

We’ll aim to process your refund within 7 to 14 working days. Please note,  we are seeing an increase in requests due to the ongoing situation with Covid-19 (Coronavirus).Please rest assured that we’re working as quickly as possible to process all requests. In some cases though, it may take up to 35 days.If you have booked through a Travel agent or a third party, please contact them to discuss refund options.

Rebook your connection

You can rebook onto an alternative Virgin Atlantic or Virgin Atlantic codeshare flight where the trip origin and destination are the same (subject to availability) and the departure and arrival date are within 28 days of the original dates. If you'd like to book outside 28 days of the original travel dates, you'll just need to pay any difference in fare.

Re-route on a Virgin Atlantic or Virgin Atlantic Codeshare flight to or from another destination

You're welcome to change the origin or destination of your flight free of charge, but again, you'll need to pay any difference in the fare.  

Rebook your Flybe operated flight, bought through Virgin Atlantic

If you haven't flown yet, we won't be able to rebook your flight, and you'll need to apply for a refund

If you've already used part of your ticket, we will try to rebook you a comparable alternative flight where possible. Please contact our customer care team via our SMS messaging system on +44 (0) 7481 339184 (available 24/7).

If you have booked through a Travel agent or a third party, please contact them to discuss rebooking and refunds.