If you bought your ticket with us and are impacted by Flybe’s service cancellations, here are your options:
Get a refund
If you haven't rebooked already, you're entitled to a full refund of the fare and any applicable taxes. If you've already used part of your ticket, the refund will apply to the part you haven't used.
You can apply for a refund here.
We’ll aim to process your refund within 7 to 14 working days. Please note, we are seeing an increase in requests due to the ongoing situation with Covid-19 (Coronavirus).Please rest assured that we’re working as quickly as possible to process all requests. In some cases though, it may take up to 35 days.If you have booked through a Travel agent or a third party, please contact them to discuss refund options.
Rebook your connection
You can rebook onto an alternative Virgin Atlantic or Virgin Atlantic codeshare flight where the trip origin and destination are the same (subject to availability) and the departure and arrival date are within 28 days of the original dates. If you'd like to book outside 28 days of the original travel dates, you'll just need to pay any difference in fare.
Re-route on a Virgin Atlantic or Virgin Atlantic Codeshare flight to or from another destination
You're welcome to change the origin or destination of your flight free of charge, but again, you'll need to pay any difference in the fare.
Rebook your Flybe operated flight, bought through Virgin Atlantic
If you haven't flown yet, we won't be able to rebook your flight, and you'll need to apply for a refund.
If you've already used part of your ticket, we will try to rebook you a comparable alternative flight where possible. Please contact our customer care team via our SMS messaging system on +44 (0) 7481 339184 (available 24/7).
If you have booked through a Travel agent or a third party, please contact them to discuss rebooking and refunds.