We are operating a significantly reduced schedule due to the Covid-19 crisis. The safety and wellbeing of our customers and people is always our top priority, and we continue to follow the advice of the UK Government and international health organisations. Here's an overview of some of the most recent schedule changes:

  • We continue to operate scheduled services from London Heathrow to JFK (daily), LAX (daily) and HKG (every other day).
  • We are also operating a number of cargo-only charter flights, transporting essential medical and pharmaceutical goods, and continuing to support vital supply chains across the globe.
  • All other routes/flights will be suspended until 26 April, with Caribbean services suspended until 30 April, and Shanghai until 1 May.
  • We are permanently terminating the St Lucia route with immediate effect (originally scheduled to end in June 2020).
  • When Grenada and Tobago services re-commence, they will be operated via Antigua, instead of St Lucia.

The situation remains dynamic so please continue to visit Travel News for the latest updates.

We'd like to say a special thank you for your support throughout this challenging time. 

Rebooking options

If you've already used part of your ticket

If you're mid-trip and away from home, please fill out our away from home form

If you haven’t travelled yet

  • Rebook your travel up to 30th April 2021 
  • Reroute your travel to, from or via another destination

We won't charge a change fee, but new flights are subject to availability and any difference in the fare. If you rebook to finish travel by 30th June 2020, no difference in fare or change fee will be charged. We can only rebook flights up to 331 days in advance, so if you’re looking to fly after that, please wait until flights beccome available.

  • OR leave your ticket open: If you're unsure of your new travel dates, we’ll keep your ticket open until you’re ready to rebook. You'll just need to make sure you rebook and travel by 30th April 2021. There's no charge to do this but your new flights will be subject to availability and any potential fare difference. For bookings made directly with Virgin Atlantic only. Please complete our open ticket form

If you’ve booked through Virgin Holidays, or through another website or travel agent, please contact them for your options.

If rebooking or rerouting is not suitable for you, our team can also discuss other options with you. Our flight disruption policy

Travel restrictions

Information for customers travelling to the US

The US government have released travel restrictions from 17th March, which denies entry to UK nationals. We have evaluated what this means for our customers and flying programme, making changes where required. You can find our current scheduled flights here.

Please check and familiarise yourself with your travel insurance policy before travelling.

US Government restrictions on travel

Due to the ongoing situation with the Covid-19, the US Government have made the decision to restrict entry into the United States to:

  • Passengers who have been present in the Schengen Area, comprising of the following European states: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland. This includes passengers connecting via airports in these countries, for example, flying Manchester to New Orleans, via Amsterdam, travelling on a Virgin Atlantic or Virgin Atlantic codeshare flight (with a flight number starting with "VS")
  • Passengers who have been present in People’s Republic China in the past 14 days
  • Passengers who have been present in Iran in the past 14 days
  • Passengers who have been present in United Kingdom in the past 14 days
  • Passengers who have been present in Ireland in the past 14 days

*These regulations also apply to anyone in transit through the US or any of the aforementioned countries.

Exceptions

  • This does not apply to United States Citizens holding a US Passport
  • This does not apply to lawful permanent residents of the United States holding a Permanent Resident Card or Letter of Parole
  • This does not apply to passengers with the invitation of the US government for the purpose related to containment or mitigation of the virus.
  • This does not apply to the US Armed Forces and their spouses and children

Information and options for passengers who fall under the exceptions listed above and will be allowed to travel to the United States

If you have travelled to China, Iran or the Schengen Area within 14 days of planned travel to the United States, but are on the exemption categories listed above, you will be allowed to travel to the United states providing you enter via one of the selected airports: Atlanta (ATL), New York (JFK), San Francisco (SFO), Seattle (SEA), Los Angeles (LAX), Miami (MIA), Boston (BOS), Newark (EWR) and Washington (IAD)

  • If you are already booked to travel to one of the airports above, your travel will continue as planned and you will be screened at the airport on arrival
  • If you are not already booked to travel to one of the airports above, you can rebook under our no change fees policy
  • If you booked through Virgin Holidays, a travel agent or third party, please contact them directly.

Information for customers travelling to Antigua and Barbuda

Due to the ongoing situation with Coronavirus (COVID-19), from 26th March 2020 at 23:59 GMT, the Government of Antigua and Barbuda is denying entry for all commercial flights from United States of America, and all of Europe (including United Kingdom) for a period of 14 days.

Further to this, the Government of Antigua and Barbuda has restricted entry into Antigua for foreign visitors who have travelled to the United States of America, Canada, any European country (including UK), China (People’s Rep.), Iran, South Korea, Japan or Singapore in the last 28 days.

If you are due to travel to Antigua and have visited the United States of America, Canada, any European country (including UK), China (People’s Rep.), Iran, South Korea, Japan or Singapore in the last 28 days you will not be allowed to travel.

These restrictions apply to citizens of Antigua and Barbuda as well as resident diplomats if they have travelled to the United States of America, Canada, any European country (including UK), China (People’s Rep.), Iran, South Korea, Japan or Singapore in the last 28 days.

Because of this, we have made the decision to temporarily suspended our Antigua route. We are constantly reviewing our schedule in light of travel restrictions and plan to reinstate this flight as soon as possible.

Impacted travel dates Affected destinations and customers
From 23 February 2020 until 30 April 2020

All Virgin Atlantic and Virgin Atlantic codeshare flights to/ through Antigua and customers who have been to the United States of America, Canada, any European country (including UK), China (People’s Rep.), Iran, South Korea, Japan or Singapore in the 28 days prior to planned initial entry into Antigua.

Information for customers travelling to Barbados

Effective 22 March 2020 at 00:01 UTC.

Due to the ongoing situation with the Coronavirus (COVID-19) the Government of Barbados has restricted entry into Barbados for anyone who has travelled to China (People’s Rep.), South Korea, Iran, Italy, Europe (including UK) and United Sates in the last 14 days.

If you are due to travel to Barbados and have visited China (People’s Rep.), South Korea, Iran, Italy, Europe (including UK) and United Sates in the past 14 days you will be subject to mandatory quarantine period. Barbadian residents will be required to self-quarantine. Non-residents will be quarantined at a Government facility.

Because of this, we have made the decision to temporarily suspended our Barbados route. We are constantly reviewing our schedule in light of travel restrictions and plan to reinstate this flight as soon as possible.

Impacted travel dates

Affected destinations and customers

 

From 21 March 2020 until 30 April 2020

 

All Virgin Atlantic and codeshare flights to/ through Barbados. Customers who have been in China (People’s Rep.), South Korea, Iran, Italy, Europe (including UK) and United Sates in the past 14 days prior to planned initial entry into Barbados.

Covid-19 situation in China

We continue to monitor the Covid-19 situation very carefully and following the World Health Organization (WHO) declaration of a public health emergency of international concern, Virgin Atlantic suspended Heathrow-Shanghai operations as of the 01 February. This decision has been made with the safety of customers and staff at the front of our minds. We are constantly reviewing our schedule in light of travel restrictions and will look to reinstate this flight as soon as possible.

We have the following flight disruption policy in place:

Travel Dates Affected Cities
22 Jan 2020-30 Apr 2020 Virgin Atlantic and Virgin Atlantic codeshare flights to/from/through China, including Hong Kong

Information for customers travelling to Grenada

Effective 23 March 2020 at 23:59 UTC

Due to the ongoing situation with the Coronavirus (COVID-19) the Government of Grenada has closed the airport to commercial customers until  further notice.

As a result, we have had to temporarily suspend our services between the UK and Grenada.

We’d like to apologise for any inconvenience caused.

Please contact our Virgin Atlantic customer care team via our SMS messaging system +44(0) 7481 339184 to discuss your options.

More on your options when your flight has been cancelled

For more information please visit the Foreign Office Latest travel advice.

Because of this, we have made the decision to temporarily suspended our Grenada route. We are constantly reviewing our schedule in light of travel restrictions and plan to reinstate this flight as soon as possible.

Effective 23 March 2020 at 00.01

Due to the ongoing situation surrounding Covid-19 the Cuban Government has restricted entry into Cuba. (Havana). These measures affect foreign nationals who are planning to travel there.

From Monday 23 March (midnight) only Cuban nationals and foreign residents will be allowed to enter Cuba and all those arriving will have to stay in quarantine for 14 days.

The Cuban Government has also advised that many facilities will also be restricted such as bars, restaurants and transport services.

Because of this, we have made the decision to temporarily suspended our Havana route. We are constantly reviewing our schedule in light of travel restrictions and plan to reinstate this flight as soon as possible.

Information for customers travelling to Hong Kong

Effective 01 April 2020 at 00:01 UTC

Due to the ongoing situation with Covid-19 the Hong Kong SAR Government have made the decision to restrict entry into Hong Kong:

  • Non-Hong Kong Residents who have arrived from ANY overseas territory or country or have visited any overseas country or territory within the last 14 days will be refused entry into Hong Kong.
  • Non-Hong Kong residents who are Hubei Province residents or who have visited Hubei Province in the last 14 days will be refused entry into Hong Kong.
  •  If a non-Hong Kong resident permitted limit of stay in Hong Kong is less than the mandatory 14-day quarantine period, they will be refused entry into Hong Kong.
  •  Air-to-Air, Air-to-Sea, and Sea-to-Air transit is no longer permitted in Hong Kong.
  • People’s Republic of China (PRC) passport holders and Macao residents are not permitted to transit through Hong Kong whether by air, land or sea.
  • Customers eligible to enter Hong Kong will be subject to compulsory 14-day quarantine.

For more information please visit the Foreign Office Latest travel advice or Hong Kong Special Administrative Region Page

We are still operating a reduced service to Hong Kong.

Information for customers travelling to India

We continue to monitor the Covid-19 situation very carefully, including the latest guidance from the World Health Organization (WHO) and the Foreign and Commonwealth Office (FCO), as well as any new entry or quarantine restrictions implemented by the countries we fly to

Please make sure your contact details are added and correct in My booking

Restrictions on travel to India

Current travel restrictions in place until 31 March 2020

  • All passengers (including Indian nationals) planning to travel from member countries of European Union, European Free Trade Association and Turkey and the United Kingdom are prohibited to travel to India
  • This also applies to any transiting passengers through London Heathrow 

Current travel restrictions in place until 15 April 2020

  • All existing visas, except diplomatic, official, UN/International Organizations, employment, project visas, stand suspended.
  • Visa free travel facility granted to OCI card holders are suspended. 
  • Any foreign national who intends to travel to India for compelling reason may contact the nearest Indian Mission.
  • Any incoming travellers, including Indian nationals, arriving from or having visited China, Italy, Iran, Republic of Korea, France, Spain and Germany after 15 February 2020 shall be quarantined for a minimum period of 14 days at the port of departure.
  • Indian nationals are strongly advised to avoid all non-essential travel abroad. On their return, they can be subjected to quarantine for a minimum of 14 days.
  • International traffic through land borders will be restricted to Designated check posts with robust screening facilities.
  • Nationals of Japan and Korea (Rep.) can no longer obtain a Visa on arrival.

Because of this, we have made the decision to temporarily suspended our India routes. We are constantly reviewing our schedule in light of travel restrictions and plan to reinstate this flight as soon as possible.

Customers travelling to/from Italy

Due to the ongoing situation with the Covid-19, we have made the decision to allow customers travelling to/from Italy until 31 March 2020 to change reschedule their travel if they wish.

Impacted Travel Dates

Affected Destinations

From 2nd March 2020 until 30th April 2020

Virgin Atlantic and Virgin Atlantic codeshare tickets issued tickets from / to / through all airports in Italy

Information for customers travelling to Jamaica

We continue to monitor the Covid-19 situation very carefully, including the latest guidance from the World Health Organization (WHO) and the Foreign and Commonwealth Office (FCO), as well as any new entry or quarantine restrictions implemented by the countries we fly to. We’re aware of the travel advisory issued by the government of Jamaica that from 14th March they will deny entry to UK nationals. We are currently evaluating what this means for our customers and flying programme. At present, our schedule remains as published on our website. We’d like to apologise for any inconvenience caused

Due to the ongoing situation with Coronavirus (COVID-19) the Jamaican Government have made the decision to restrict entry into Jamaica for foreign visitors who have travelled to China (People’s Rep), Hong Kong, Macau, Taiwan, Japan, Iran, Singapore, France, Germany, Italy, Spain, South Korea, and United Kingdom in the last 14 days.

If you are due to travel to Jamaica and have visited any of the above destinations in the last 14 days you will not be allowed to travel.

Impacted travel dates Affected destinations and customers
From 14 March 2020 until 30 April 2020

All Virgin Atlantic and codeshare flights to/ through MBJ. Customers who have been to China (People’s Rep), Hong Kong, Macau, Taiwan, Japan, Iran, Singapore, France, Germany, Italy, Spain, South Korea, and United Kingdom in the last 14 days prior to planned initial entry into MBJ

 

Jamaican nationals and non-Jamaicans with permanent residency or marriage exemptions are exempt from the restriction however will be subject to quarantine for 14 days on arrival if they have travelled to China (People’s Rep), Hong Kong, Macau, Taiwan, Japan, Iran, Singapore, France, Germany, Italy, Spain, South Korea, and United Kingdom in the last 14 days.

  • All customers will be subject to quarantine. If customers are showing no symptoms of Covid-19 then they can self-isolate at home for 14 days. If you have symptoms then you will be in a quarantine facility for 14 days.
  • Please note that if customers have dual citizenship, they may have a British passport and carry an expired Jamaican passport. You will need to travel on a valid Jamaican passport.
  • Jamaican nationals travelling on a Jamaican passport can travel with minors.
  • They can also travel with spouse and children who are UK nationals, will need to provide marriage certificates and birth certificates. All will be assessed on arrival and will follow the quarantine procedure.
  • If non-Jamaicans with permanent residency travel, all documents will need to be presented on arrival.

Because of this, we have made the decision to temporarily suspended our Montego Bay route. We are constantly reviewing our schedule in light of travel restrictions and plan to reinstate this flight as soon as possible.

Information for customers travelling to Nigeria

Effective 23 March 2020 @ 23:00 UCT

We continue to monitor the Covid-19 situation very carefully, including the latest guidance from the World Health Organization (WHO) and the Foreign and Commonwealth Office (FCO), as well as any new entry or quarantine restrictions implemented by the countries we fly to.

We’re aware of new travel restrictions that have been issued by the government of Nigeria, coming into effect from 23:00 GMT on Monday 23 March, denying all international flights entering the country. This is in force until 23 April 2020.

As a result, we have had to temporarily suspend our services between the UK and Lagos.

We’d like to apologise for any inconvenience caused.

Please contact our Virgin Atlantic customer care team via our SMS messaging system +44(0) 7481 339184 to discuss your options.

More on your options when your flight has been cancelled

For more information please visit the Foreign Office Latest travel advice.

We continue to monitor the Covid-19 situation very carefully, including the latest guidance from the World Health Organization (WHO) and the Foreign and Commonwealth Office (FCO), as well as any new entry or quarantine restrictions implemented by the countries we fly to.

  • All citizens of South Africa returning from, or transiting through high risk countries identified as Italy, Iran, Korea, Spain, Germany, United States, United Kingdom, France, Switzerland and the People’s Republic of China will be subject to testing and self-isolation or quarantine upon arrival. Citizens of South Africa should contact the South African Mission/Consulate in the country of their destination to inform them of their presence in the country, contact details and length of stay.
  • Foreign travellers with ordinary passports travelling from or transiting through Italy, Iran, Korea, Spain, Germany, United States, United Kingdom, France Switzerland and the People’s Republic of China are prohibited to land or transit South Africa until further notice.All entry, regardless of compliance with Visa requirements, of notice Visas already issued are revoked with immediate effect for travellers that have not yet entered South Africa.
  • All passengers wishing to enter Namibia from any of the affected countries mentioned above are prohibited. Namibian nationals and permanent residents are prohibited from entry for 30 days unless they have special Authorisation.
  • All passengers wishing to visit Botswana from any of the affected countries mentioned above are prohibited. Botswanan nationals that arrive in Botswana that have visited the affected countries will be subject to compulsory 14 day quarantine

The South African Authorities have advised that they will deny entry to any foreign customers, travelling from the United Kingdom until further notice. Our last scheduled service from Johannesburg to London Heathrow will be on Wednesday 25 March. We are constantly reviewing our schedule in light of travel restrictions and will look to reinstate this flight as soon as possible.

Information for customers travelling to St Lucia

We continue to monitor the Covid-19 situation very carefully, including the latest guidance from the World Health Organization (WHO) and the Foreign and Commonwealth Office (FCO), as well as any new entry or quarantine restrictions implemented by the countries we fly to. We’re aware of the travel advisory issued by the government of St Lucia that from 17 March 2020 they will deny entry to UK nationals. We are currently evaluating what this means for our customers and flying programme. At present, our schedule remains as published on our website. We’d like to apologise for any inconvenience caused.

Due to the ongoing situation with Covid-19 the Government of St Lucia have made the decision to restrict entry into St Lucia for foreign visitors who have travelled to China (People’s Rep), Hong Kong, Singapore, Thailand, Japan, Italy and South Korea, Spain, Mainland France, Germany, Iran and United Kingdom in the last 14 days.

In addition, customers who have travelled from the US within the last 14 days who develop respiratory symptoms will be isolated & tested for Covid-19. 

If you are due to travel to St Lucia and have visited China (People’s Rep), Hong Kong, Singapore, Thailand, Japan, Italy and South Korea, Spain, Mainland France, Germany, Iran and United Kingdom in the last 14 days, you will not be allowed to travel.

Nationals are exempt from the above restriction however if they have visited the aforementioned countries in the last 14 days they will be quarantined for 14 days upon arrival. 

If you are due to travel to St Lucia and have been in the United States in the last 14 days and have developed any respiratory symptoms will be isolated and tested for Covid-19.

Nationals are exempt from the above restriction however if they have visited the aforementioned countries in the last 14 days they will be quarantined for 14 days upon arrival. 

Because of this, we have made the decision to temporarily suspended our St Lucia route. We are constantly reviewing our schedule in light of travel restrictions and plan to reinstate this flight as soon as possible.

Impacted travel dates Affected destinations and customers
From 17 March 2020 until 30 April 2020 All Virgin Atlantic and Virgin Atlantic codeshare flights to/ through UVF. Customers who have been to China (People’s Rep), Hong Kong, Singapore, Thailand, Japan, Italy and South Korea, Spain, Mainland France, Germany, Iran and United Kingdom in the last 14 days prior to planned initial entry into UVF.

 

 

Information for customers travelling to Tel Aviv

The Israeli Authorities have advised that from 11th March they will extend their entry restrictions to include travellers from the UK. This means no UK travellers will be able to enter Israel unless they can prove they will be placed in home quarantine for 14 days after their arrival. As a result, we have taken the decision to temporarily suspend our services between London Heathrow and Tel Aviv.

Because of this, we have made the decision to temporarily suspended our Tel Aviv route. We are constantly reviewing our schedule in light of travel restrictions and plan to reinstate this flight as soon as possible.

For further updates, please continue to monitor our Travel News page

Or for more on your choices when a flight is cancelled visit our Flight Disruptions page.

 

Affected flights

Affected dates

 

Virgin Atlantic operated flights from or through London Heathrow to Tel Aviv

 

11th March to 12th April 2020 inclusive

Virgin Atlantic operated flights from or through Tel Aviv to London Heathrow

11th March to 13th April 2020 inclusive

Important info if you're away from home

If you are already part-travelled, ie you have started your journey and are away from home, please email us at awayfromhome@fly.virgin.com with the following details:

-  Your flight booking reference number (it will be 6 characters e.g. BJVC1X)

 - The full names of everyone in your party 

 - Your original date of departure and flight number

 - The address of your temporary accommodation 

- Your current contact details (at least one contact option, preferably two)

- A phone number we can reach you on

Our team will then get in touch with you to discuss alternative options so we can get you home as soon as possible.

Claiming expenses

If you're incurring costs due to staying away for longer than planned, please email eucare@fly.virgin.com including your booking reference, a short summary of the claim, scanned copies of your receipts, and the contact details of the person to be reimbursed. 

Claiming compensation

For details on how to make a claim for EU compensation, please visit our EU claims page

Information for customers travelling to Trinidad and Tobago

Due to the ongoing situation with the Coronavirus (COVID-19) from 16th March 2020 Trinidad and Tobago Government have made the decision to restrict entry into Trinidad and Tobago for all foreign visitors for 14 days. Only returning nationals will be permitted entry.

Because of this, we have made the decision to temporarily suspended our Trinidad and Tobago route. We are constantly reviewing our schedule in light of travel restrictions and plan to reinstate this flight as soon as possible.

Impacted travel dates Affected destinations and customers
From 23 February 2020 until 30 April 2020 All Virgin Atlantic and Virgin Atlantic codeshare flights to/ through Trinidad and Tobago (TAB) and customers who have visited China (People’s Rep.), Italy, Germany, Spain, Iran, Singapore, Japan or South Korea in the 14 days prior to planned initial entry into Trinidad and Tobago (TAB).

Key Travel Advice for UK Nationals

The Foreign Office advice for UK nationals both domestically and internationally is as follows.

  • The Foreign Office advises against all non-essential travel wordwide
  • British citizens planning to travel should refer to the Foreign Office coronavirus travel advice page for more guidance, and sign up to email alerts.
  • Citizens who decide that travel abroad is essential should be fully aware of the increased risks of travel. That includes the risk that they might not be able to get home, if travel restrictions are put in place.
  • UK citizens overseas should look at the travel advice for the country they are visiting, take account of the fast-moving situation and plan accordingly. The Foreign Office advises all British travellers overseas to return home to the UK now.

Find the latest government travel advice here

https://www.gov.uk/guidance/travel-advice-novel-coronavirus

https://twitter.com/FCOtravel

https://www.facebook.com/fcotravel/