We offer WiFi on every flight, so whether you want to send some emails, surf the socials or keep up to date with the news on the ground, you can stay connected to the wonderful worldwide web while you’re in the air. WiFi providers vary by aircraft type, which means the service and packages are a bit different depending on which plane you’re flying on. And it’s worth noting that because it’s delivered by satellites as we travel at 600 miles per hour, coverage and speed can be more variable than, say, your home broadband.

Getting connected

Once WiFi is turned on after take off, you can keep your device on flight mode but enable WiFi to connect to the Virgin Atlantic network. You’ll be taken automatically to our WiFi website virgin-atlantic-wifi.com, where you can browse and purchase a package based on how long you need and what you want to do – messaging only, one hour, or for the whole flight.

  A330-300 A330-900 A350-1000 B787-9
Messaging tick tick tick tick
Voice/video calls tick tick tick cross
Web browsing tick tick tick tick
Email tick tick tick tick
Streaming cross tick cross cross
Social tick tick tick tick

* You might find that coverage drops out occasionally for a minute or two, for example as we move from one satellite’s range to another. Internet speed also depends on how many people are using it at the same time.

In-seat power

Power up your devices on the go

Keep your portable electronic devices running with the USB socket available in every seat.

Many of our seats also feature 110V AC sockets to power bigger devices like laptops. The socket is a universal receptacle that accepts the following types of plugs:

US - Two blades, with or without extra ground pin

EU - Two cylindrical prong plug

UK - Three pin plug

Please disconnect your devices when you're not using them.

Upper Class

UK/US/EU power outlet & USB

Premium UK/US/EU power outlet & USB
Economy USB only  (UK/US/EU power outlet & USB on our Boeing 787-9 aircraft)

What devices can I use during the flight?

Using electronic devices onboard

You can use electronic devices including mobile phones, tablets, eReaders and music players throughout the flight. Please switch them to flight safe mode when the aircraft door closes for departure. If your device has no flight safe mode, please keep it switched off throughout the flight, for safety reasons.

If you're using a laptop, you'll need to switch it off and put it away for taxi, take off and landing.

Bluetooth headphones can be used with your own devices during the flight, you'll just need to switch them off during take off and landing. And if you are using your headphones, make sure you still listen to the safety briefing before take off.

Electronic devices When can I use it?
Mobile phones, tablets, laptops, eReaders and music players, Bluetooth headphones, wired headphones. Throughout the flight excluding take-off and landing
Connective devices without a flight safe mode. Before the aircraft doors are closed