This page tells you about our safety and security programme, and what we do to assure you're protected onboard.

It also points you in the right direction to help you understand what items you can and can't take onboard.

As an airline, we take safety and security extremely seriously. Our safety and security programme exceeds statutory requirements and we always go beyond the basic regulatory standards.

We believe that safety and security can be continuously improved. We are never satisfied, so we encourage all our staff to report any safety or security related issue, however minor they think it may be. Our Corporate Safety & Security Department review every report to identify any areas where we could improve.

How we assure your onboard safety and security:

  • All our aircraft have reinforced flight deck doors and linked CCTV equipment 
  • We deploy a range of overt and covert protective measures, including Behavioral Detection, to maximise security 
  • We operate a self-test programme to ensure the robustness of our security 
  • We conduct joint audits and inspections with our regulators 
  • We are members of the Department for Transport's Aviation Security Compliance Forum 
  • Our pilots are selected and trained to the highest standards 
  • All our aircraft are maintained and developed by a dedicated and professional team of engineers who are renowned for their excellence 
  • Our cabin crew are fully trained to attend to medical situations and emergencies. 
  • Onboard medical kits and defibrillators, as well as communication links to doctors on the ground, means we can take great care of any passenger falling ill during the flight 
  • Our Airport Operations staff are carefully recruited and trained to industry high standards 
  • Operational Safety & Security assessments are carried out on our Aerodromes of operation

You can rest assured that we always have the most current and accurate data to make informed judgements when it comes to assessing security threats and safety risks. We will never operate a flight unless we believe it is safe to do so.

We also enjoy excellent relationships with governments, regulators, air traffic service providers, law enforcement organisations and safety and security agencies worldwide, working with them to ensure the integrity of aviation safety and security.

How you can help

As a passenger, you can also play a part in helping us maximise safety.

We rely on you to contribute to a safe and secure environment on board by ensuring that your behaviour is appropriate, as we will not tolerate behaviour that disrupts your fellow customers’ enjoyment of their flight.

We expect you to observe the safety briefings, be familiar with the safety cards and the location of exits, and to follow the instructions of the crew.

Contact us

It's often quickest to use the website, but if you need to talk to someone we're here to help.

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You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

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