What are the restrictions for customers choosing their seats?
Your customers can choose seats after booking their flight through My Booking. Seats can be chosen up to 24 hours before departure.
- If there are no seats showing as available, your customer’s seats will be assigned to them at the airport. However it's worth visiting My Booking at regular intervals because customers do cancel and seats become available again.
- If your customers are travelling with infants, they won’t be able to request seats online. They can, however, call one of our Customer Centres to request seats. Whether they choose seats before they get to the airport or not, we’ll always make sure that every child is sat next to at least one parent or adult guardian; children will not be seated alone. We define a child as being less than 12 years.
If your customers have booked as part of a ‘recognised Group’, via our in house Groups department (where there’s a group leader and all the passengers are known to each other) as their booking agent, you can submit any seating requests to our Groups Sales Team who will action any seating requests they receive.