Yes, you'll need to check-in online in the normal way.
Airportr
We’re delighted to offer a luggage collection service from your home* or office* to the baggage carousel at your destination with our partner Airportr.
*The Airportr service is available from a growing number of areas across the South East of England. If your postcode is not yet served, rest assured that more locations will be added in the near future.
How it works
Click the link below and pick the date and time you want and how many bags you want collected and pay Airportr directly.
Check in online for your flight via Virgin Atlantic – online check in opens 24 hours before your flight departure
Airportr will arrive at the agreed time and check your boarding pass and passport then seal and photograph your bags.
Airportr then take your bags to the airport and check them in for you. Once they are checked in you will receive a text confirming this with baggage tag images
What are the benefits?
Travel to the airport with just your hand luggage
No need to carry heavy sports equipment or bags
No need to go to the check in desks, simply head straight to the gate
Common questions about Airportr
Do I need to check in online for my flight with Virgin Atlantic?
I’ve booked the luggage service but when I check in online for my flight it fails or only works partly?
In this scenario, Airportr will still collect your luggage but when they turn up let them know and they will arrange to meet you at the Virgin check in desks at Terminal 3 so you can check in at a desk with your bag
I have more luggage than my luggage allowance or my luggage is overweight
When Airportr hands over your bags to the Virgin Atlantic check in staff they will advise any bags that are additional or overweight. Airportr will then pay any amount that’s due and then email you with the details and documentation showing why there was a charge and reclaim this from your credit card.
How will I know my bags have been checked in ?
You will receive an SMS from Airportr confirming the bags have been checked in and a personalised tracking link. You’ll also receive copies of your baggage receipts.
Can I have my bags delivered to my destination hotel or home?
No, you will still need to collect your bags from the baggage carousel in the normal way.
Do all members of the party travelling need to be there when the driver arrives?
Yes, anyone that is having a piece of luggage collected needs to be there when the driver collects.
What documents do I need to show to the driver collecting my luggage?
You will need to show a passport and boarding pass (digital or printed) for each passenger that is having a bag collected.