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Virgin Atlantic Global Ticketing Policy

A ticket may have up to four consecutive ticket numbers and four flight coupons per ticket number (a maximum of 16 flight coupons).

A ticket must contain the following: Passenger name, airline indicator, flight numbers, date, time of departure, origin & destination of each flight, fare base, taxes, fare construction, form of payment, issuance date, issuing agency, ticket number and added endorsements regarding the passenger information and fare rules.

Ticket number(s) must be updated into the booking. Failure to process may result in the booking being cancelled, without the possibility of reinstating on the same fare basis.

Virgin Atlantic guarantees an automatic fare stored at the time of booking creation, including the applicable YQ (providing tickets are issued within the ticketing time limit).

2.1. Tickets must be issued in accordance with the date and time in the fare rules. If tickets aren’t issued in accordance with the ticketing time limit, the VS sectors will be cancelled.

2.2. All HX segments must be removed from a booking at least 72hrs before departure (agents should monitor their queues on a daily basis to ensure best practice). Failure to do so will result in an ADM being issued. The ADM policy can be found here.

2.3 Ticket Time Limit for EU Point of Sale only see table below.

Standard TTL IT TTL
RBD Reservations made TTL RBD Reservations Made TTL
J/C/D/I <100 Days 28 days after booking created or 86 days before departure, whichever is earlier All <24 Days 17 days before departure
  99 Days-31 Days 14 days after booking or 24 days prior to departure, whichever is earlier   23 Days-11 Days 7 days after booking or 7 days prior to departure, whichever is earlier
  30 Days-11 Days 7 days after booking or 8 days prior to departure, whichever is earlier   10 Days-5 Days 3 days after booking or 4 days prior to departure, whichever is earlier
  10 Days-1 Day 72 hours after booking or 1 day prior to departure   4 Days-1 Day 24 hours after booking or 1 day prior to departure
Z/W/S/H/K/Y/B <100 Days 14 days after booking created or 93 days before departure, whichever is earlier      
  99 Days-31 Days 7 days after booking or 28 days prior to departure, whichever is earlier      
  30 Days-11 Days 3 days after booking or 10 days prior to departure, whichever is earlier      
  10 Days-1 Day 24 hours after booking or 1 day prior to departure      
R/L/U/M/E/Q/X/N/O/V/T <11 Days 3 days after booking or 10 days prior to departure, whichever is earlier      
  10 Days-1 Day 24 hours after booking or 1 day prior to departure      

3.1. Ticket validity is determined by the fare rules.

3.2. Tickets are valid for 12 months from the date of issue and all travel must be completed within the validity period.

3.3. A wholly unused ticket must be exchanged within the original validity period of 12 months and will be given a new ticket issue date based on the date of exchange.

3.4. If travel has commenced, then the ticket must be reissued and all travel completed within 12 months from the date on which travel commenced.

3.5. Tickets are valid for travel only if flight coupons are used in sequence from the place of departure, as shown on the ticket.

3.6. Any back-to-back, hidden or throwaway ticketing practices may result in a ticket not being considered valid or accepted for travel. Details can be found here

4.1. To be eligible for ticketing under 932 stock, Virgin Atlantic has to be included in the routing as an operated and/or marketed carrier.

4.2. Selection of Validating Carrier conforms to the requirements of the fare rules, where applicable and subject to the existence of a valid interline agreement between Virgin Atlantic as ticketing airline and each transporting airline that is part of the itinerary.

5.1. Virgin Atlantic accepts a number of payment options including major credit, debit and charge cards.

a) Some alternative payment methods are also available, dependent on the country of booking, route and time to flight. All applicable payment options will become available during the booking process.

b) The Agent or Entity is required to secure a valid authorisation and enable the completion of any cardholder authentication/security requirements requested by the card companies.

c) Any disputed, rejected or unpaid payments are the responsibility of the Agent or Entity and are subject to our ADM Policy.

5.2. The Agent or entity shall ensure full compliance with the Payment Card Industry Data Security Standards (PCI DSS), as provided by PCI Security Standards Council and made available to agents through IATA.

a) All sensitive card data obtained by the Agent or Entity during the process of completing card sales transactions must be handled, stored, and transmitted with due regard to the security of the data.

5.3. Virgin Atlantic gives the agent or entity authority to accept only a customer card when using the Virgin Atlantic card acceptance merchant agreement to collect payment for the sale of passenger air transportation and ancillary services. The agent or entity may not utilise any card issued in the name of the agent or entity, or any person permitted to act on behalf of the agent or entity, unless specifically authorised by Virgin Atlantic.

6.1. All changes must be in line with the applicable fare rules.

6.2. Revalidation: Both voluntary and involuntary revalidations are not permitted.

6.3. Rebooking/Reissue/Exchanges:

    a) Same fare and cabin rebooking: Any changes made in the itinerary incurs a reissue/exchange, even when free         changes are permitted in the fare rules.

    b) Upsell of fare and upgrade of cabin: Both fare upsells and cabin upgrades incur a reissue/exchange.

Our Refund Policy can be found here.

VOID and reissues are allowed until midnight on the same day of ticket issuance.