Virgin Atlantic Global Ticketing Policy

Virgin Atlantic guarantees an automatic fare stored at the time of booking creation, including the applicable YQ (providing tickets are issued within the ticketing time limit).

2.1. Tickets must be issued in accordance with the date and time in the fare rules. If tickets aren’t issued in accordance with the ticketing time limit, the VS sectors will be cancelled.

2.2. Agents must remove all cancelled or inactive VS flight segments (e.g., HX, UN, UC, or cancelled order items in NDC) from bookings no later than 72 hours prior to departure. Agents are responsible for daily queue or order management to ensure booking integrity. Failure to comply may result in an Agency Debit Memo (ADM) in line with the Virgin Atlantic ADM Policy  found here.

For NDC bookings, equivalent inactive or cancelled order items must be removed via the agency’s booking tool or aggregator interface.

2.3. Virgin Atlantic may, by prior written agreement with approved agencies or partners, apply alternative ticketing time limits to reflect specific commercial or technical arrangements. Such variations must be documented and approved by Virgin Atlantic.

3.1. Tickets are valid for 12 months from the date of issue and all travel must be completed within the validity period.

3.2. A wholly unused ticket must be exchanged within the original validity period of 12 months and will be given a new ticket issue date based on the date of exchange.

3.3. For partially used tickets, remaining travel must be completed within 12 months of the date of first departure.

3.4. Flight coupons must be used in sequence as per the ticketed itinerary.

3.5. Back-to-back, hidden, or throwaway ticketing practices are strictly prohibited and may result in ticket invalidation and refusal of carriage. Details can be found here.

4.1. To be eligible for ticketing under 932 stock, Virgin Atlantic has to be included in the routing as an operated and/or marketed carrier.

4.2. Selection of Validating Carrier conforms to the requirements of the fare rules, where applicable and subject to the existence of a valid interline agreement between Virgin Atlantic as ticketing airline and each transporting airline that is part of the itinerary.

4.3. Virgin Atlantic will not issue retrospective ADMs or penalties where an itinerary was ticketed in good faith under a valid interline agreement at the time of issuance, even if such agreement subsequently lapses.

4.4. A list of our interline e-ticket partners can be found here.

5.1. Virgin Atlantic accepts multiple forms of payment including major credit, debit, and charge cards, and in some markets, alternative payment methods as offered via NDC or GDS.

a) Some alternative payment methods are also available, dependent on the country of booking, route and time to flight. All applicable payment options will become available during the booking process.

b) The Agent or Entity is required to secure a valid authorisation and enable the completion of any cardholder authentication/security requirements requested by the card companies.

c) Any disputed, rejected or unpaid payments are the responsibility of the Agent or Entity and are subject to our ADM Policy.

5.2. The Agent or entity shall ensure full compliance with the Payment Card Industry Data Security Standards (PCI DSS), as provided by PCI Security Standards Council and made available to agents through IATA.

a) All sensitive card data obtained by the Agent or Entity during the process of completing card sales transactions must be handled, stored, and transmitted with due regard to the security of the data.

5.3. Virgin Atlantic gives the agent or entity authority to accept only a customer card when using the Virgin Atlantic card acceptance merchant agreement to collect payment for the sale of passenger air transportation and ancillary services. The agent or entity may not utilise any card issued in the name of the agent or entity, or any person permitted to act on behalf of the agent or entity, unless specifically authorised by Virgin Atlantic.

Please click here to find eligible forms of payment for NDC.

6.1. All changes must be in line with the applicable fare rules.

6.2. Voluntary revalidations are not permitted.

6.3. Involuntary revalidations (e.g., in the event of disruption or schedule change) are permitted as required under applicable EU/UK passenger rights regulations.

6.4. Rebooking/Reissue/Exchanges:

a) Same fare and cabin rebooking: All voluntary changes, even those permitted free of charge, require reissue/exchange to ensure ticket validity.

b) Upsell or cabin upgrade: Any change involving a higher fare or cabin requires reissue/exchange, with any additional collection processed at the time of exchange.

Our Refund Policy can be found here.

Tickets may be voided or reissued up to 23:59 local time at the point of sale on the same calendar day as issuance.

After this time, transactions must follow the standard refund or exchange process as defined in the fare rules.