So Roger, how did you end up as our Airport Manager at JFK?
I started with Virgin Atlantic in September 1998 as a fresh faced check-in agent after finishing a university degree in English. At the time I hadn’t planned for a career in aviation, despite having an uncle, aunt and my mum work for Dan-Air, British Caledonian, Cathay Pacific and Virgin between them! I worked in various roles in the terminal and as a Turnaround Officer before moving on to Heathrow Duty Manager and later Head of Operations at Heathrow. There were many highlights along the way including meeting celebrities in the old Clubhouse and serving drinks behind the bar in ramp boots as the only person presentable to make a Dirty Martini. I was particularly proud to be part of the team that really improved our performance at Heathrow, and was always keen on getting involved in projects from writing a guide book and helping check-in agents to work on the Heathrow emergency plan and exercises. Eventually, I decided I’d finally like to see a little more of the world and not long after, the NYC Airport Manager position was advertised. I got the role, and I’m approaching five years here now.