This page tells you how we can help with journeys taken alone by passengers with learning difficulties.

If a passenger with learning difficulties is travelling alone, our Special Assistance team are here to help.

If an adult passenger is unable to understand or respond to safety instructions (for reasons other than language barriers), our Special Assistance team might ask for more information to make sure the passenger is OK to travel alone.

Please contact our Special Assistance team in plenty of time so they can give clearance to travel if necessary.

Contact the Special Assistance team
Tel: 0344 481 4455
Fax: 0344 209 7373
Voice tel: 01293 747691

Opening hours
Mon - Fri 09:00 - 18:00 (UK local)
Bank holidays 09:00 to 17:00

Contact us

It's often quickest to use the website, but if you need to talk to someone we're here to help.

Call or text us

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

Send us your comment or query

If you haven’t found what you were looking for, choose the subject and we’ll get back to you as soon as possible.

Find us on social

If you like to keep it short and sweet (and all in 280 characters or less) you can also get in touch with us on Twitter