This page tells you about US passenger security screening, and what to do if you've experienced difficulties when flying to or from the US in the past.

In order to ensure security on flights into the US, the US Transportation Security Administration (TSA) screens passenger information for all travellers entering the country.

When you give us your Advance Passenger Information (API) for a flight to the US, your full name, date of birth and gender will be supplied to the TSA for watch-list screening. Find out more about this process on the TSA website.

How to make an enquiry when you have API problems with flying to and from the US

If you've experienced difficulties when flying to or from the US in the past, it may be the case you share the name of someone on the US government’s ‘no fly list’, or there may be another issue with your records.

If this is the case you can apply for a ‘redress number’ from the Department of Homeland Security’s Traveller Redress Inquiry Program (DHS TRIP). This number may help prevent problems in the future.

You can add your redress number to future bookings with us, so we'll have it as part of your Advance Passenger Information. Just call our reservations team on 0844 874 7747.

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