How we can help when your flight is cancelled or delayed.
Your choices when a flight is disrupted
This page explains the options you can expect to be given by airline staff, and your rights according to EU regulations when your flight is cancelled, or delayed.
It points you in the right direction for booking a new flight, it offers you help with making your insurance claim, or making a claim for EU compensation. If you're ready to make a claim visit Request a refund.
How to book a new flight if your flight was cancelled
Did you book directly with us on the phone or online? For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 8711 in the UK, or 1-800-862-8621 in the USA.
Are you travelling with Virgin Holidays? Virgin Holidays customers already on holiday should make immediate contact with their nearest Virgin Holidays representative. Virgin Holidays customers in the UK should contact the Virgin Holidays team directly during normal office hours on +44 (0) 344 739 6300 or contact your local rep. Their number is on your tickets
Have a Flight + Hotel or Flight + Car package? Call +44 (0) 0344 557 585
Did you book with a travel agent? If your flight was cancelled, contact your travel agent or travel provider or tour operator to rebook on the next available flight.
It is our intention to make sure passengers from cancelled flight get to their destination at the earliest opportunity.
It's often quickest to use the website, but if you need to talk to someone we're here to help.
Call or text us
You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.