London Heathrow Airport
Due to the current terminal consolidation at London Heathrow, we will temporarily be operating our flights from Terminal 2
You’ll be able to check-in for your flight in zone D. There’s a one-way system in place, which will be clearly signposted when you arrive. Don’t worry — you’ll be able to spot us in our red uniforms and we’ll be there to provide any help you need.
To manage safe distancing, London Heathrow is only permitting those due to travel within the terminal, and are asking customers not to arrive more than 3 hours before their scheduled departure time.
We’re sorry to say we may not see all of your beautiful face when you arrive, since you’ll need to wear a mask at the airport. You’ll get one when you arrive, or you can bring your own if you prefer. The health, safety and wellbeing of our customers and our people remains our top priority. You can see everything we’re doing to make sure you can fly safe, and fly well with us here.
For more information on travelling to the airport, as well as the shops and restaurants you can find, click here for London Heathrow’s terminal guide. There’s currently a very limited range of shops and restaurants open with reduced hours, so please do plan ahead and bring food with you if you’d prefer or have specific dietary requirements.
We can’t wait to welcome you back as soon as possible to our much loved, award-winning home at Terminal 3, as soon as we possibly can. In the meantime, please make sure you check this page for the latest information before you travel to the airport.