We’re making some changes to our fleet and schedule, to reshape our business and ensure it is fit for the future, both in response to the impact of Covid-19 and in support of our drive towards greener, more sustainable air travel.

As a result we’ll be moving our flying programme from London Gatwick to our London Heathrow hub, while continuing to fly from Manchester, and retaining the opportunity to return to Gatwick in the future.

If you've been impacted by these changes, we’ve updated our rebooking policies to ensure you have the flexibility you need with your upcoming travel plans. The following applies to bookings made before, or on 12th May, including tickets that would usually be non-changeable.

If you were originally due to travel by 30 September 2020, you may be eligible for increased flexibility as per Covid-19 guidelines

There's no need to contact us right now. If your booking has been impacted by the changes, we'll be proactively contacting you in the next few weeks with the alternative options available to you, including flights from London Heathrow or with our partners where possible.

If you would like to get in touch, please note our customer centre teams are working from home with limited infrastructure and availability, so it will take longer than usual to get through to us.

We thank you for your patience and understanding, we’ll be in touch as soon as we can.

My flight has been moved from London Gatwick to London Heathrow:

Where possible, we will rebook your travel from London Heathrow to ensure you can still get away as planned. We will notify you of this change, and your new flight details directly when we get in touch to let you know your flight has been moved.

I was due to travel on a route that is no longer operating (e.g. Manchester to Las Vegas, Manchester to Delhi)

Where possible, we will rebook your travel from London Heathrow, or from Manchester on a connecting flight with our partners Delta to ensure you can still get away as planned. We will notify you of this change and your new flight details directly when we get in touch to let you know your flight has been moved. Please note that while we will rebook your travel with no change fees or potential fare differences, we’re unable to cover any additional travel costs.

If you need to change your plans, or if your flight has been cancelled, you can also choose to:

 

Rebook my travel

You can choose to travel on another date, or from both a new origin & destination if you need to change your plans. There’s no fee to change your booking, and if you choose to travel with 21 days of your original booking date, we’ll also waive any potential difference in fare.

The quickest way for us to get you rebooked is by completing this form. Just let us know when and where you’d like to travel and our team will be back in touch to complete your booking.

Keep my ticket open as credit

You can choose to keep your ticket open as credit for travel with us anytime up until 30 September 2022, with no fee to change your booking. If you choose to travel with 21 days of your original booking date, we’ll also waive any potential difference in fare. It’s easy to let us know that you’d like to keep your ticket open as credit with us by completing this form.

If rebooking or rerouting is not suitable for you, our team can also discuss other options with you.  Find out more about our flight disruption policy

Please note customers may make one free of charge change only.

Travel date Affected destinations Permitted travel period
All dates & flights impacted by changes to our schedule  All VS operated flights 

Travel can be rebooked

from 01 June 2020 to any flight currently on sale

OR

Leave your ticket open as credit to travel up to 30 September 2022