Points Plus Money terms and conditions
Points Plus Money discount can only be used on Virgin Atlantic marketed and operated flights.
You can only use Points Plus Money when you book online, not via your mobile, over the phone through our contact centre or using the app.
Points Plus Money can be used when the booker is not travelling i.e. you are booking on behalf of someone else and wish to use your own points to discount the traveller’s booking. You can also use Points Plus Money on bookings with multiple travellers, and in these cases the poins discount selected will be applied equally across all travellers in the booking.
The maximum discount per passenger that can be selected will be based on the value of the lowest priced fare in the itinerary.
If you cancel your points Plus Money ticket, points will not be refunded. The monetary amount paid on any non-refundable fare components including carrier surcharges will not be refunded. Taxes, surcharges and unused government and airport taxes will be refunded to the form of payment used, or to a form of payment subsequently provided by the customer if the booking was paid in its entirety using points.
Our 24 hour cooling off period for online bookings allowing a full refund, unless your flight departs within 7 days, applies to Points Plus Money bookings. In these cases points will be refunded as well as monetary value.