Contact us by text

Our messaging team are working from home around the clock, and available to help 24/7. The high volume of customers means it may take a few hours to respond to your message, but be assured that we will reply.

They can help with most things, including secure payments. Drop us a text on +44 (0)7481 339184, or 97634 from the US. You can also WhatsApp us on +44 (0)344 8747747. Just save our number in your mobile to get started.

Some non UK / US network carriers restrict this type of messaging, so if you're texting from another country and your message doesn't get through, give us a call.

Virgin Atlantic

Flights departing UK

For mobility or medical assistance, please call the Special Assistance team on the number relating to your country of departure. 

 Check our Covid-19 news page for the latest updates.

Customer Service and Reservations:
+44 (0)344 874 7747 (Open 7am - 10pm BST)

Flight Information: +44 (0)344 209 7770

Flying Club: +44 (0)344 412 2414

Special assistance: +44 (0)344 481 4455 (Open Monday to Friday, 9am - 6pm and bank holidays)

Special assistance: (Minicom number for the hearing impaired) +44 (0)344 209 0747

Preorder duty free items: +44 (0)344 579 0055

Cargo Reservations: +44 (0)344 209 8300

Virgin Headquarters: +44 (0)344 8110 000

Sales Support for travel agents : +44 (0)344 209 7705

Group Sales for travel agents: +44 (0)344 209 7703

Group Sales at Virgin Holidays: +44 (0)344 573 8347

Virgin Holidays

Purchases including hotels and/or car hire

All bookings for Flight + Hotel, Flight + Car, Hotels and Car Hire are operated by Virgin Holidays.

Customer Service: 
+44 (0)344 557 5850 (Open Monday-Friday 9am-7pm, Saturday 9am-6pm, Sunday 10am-6pm)

Special assistance: +44 (0)344 557 3998 (Monday - Friday, 9am-5:30pm) or e-mail special.assistance@virginholidays.com

Post-holiday customer relations: +44 (0)344 557 8830 (Monday - Friday, 9am-5:30pm)

By post:
Virgin Holidays Ltd 
The VHQ 
Fleming Way 
Crawley 
West Sussex
RH10 9DF

Please note: to continue to improve our services, telephone calls may be recorded and/or randomly monitored.

Speak to us (international)

USA

Reservations/Flight Information: +1 800 862 8621 (Open 2am - 7pm EST)

Special assistance: +1 888 747 7474

Flying Club: +1 800 365 9500

 

Brazil

Reservations: +55 0800 728 1433 (Open Monday to Friday 9am – 6pm )

Customer Relations: +55 0800 728 1432 (Hearing impaired +55 0800 729 0415)

 

Caribbean

Reservations: +1 800 744 7477 or Barbados: +1 246 228 4886 (Open 7am - 10pm BST)

Flying Club: +1 800 744 7477

 

China

Reservations: +86 21 61 361777 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)

Flying Club: +86 21 5353 4600

 

Cuba

Reservations: +53 7 204 0747 (Open Monday to Friday 9am - 4.30pm. Closed weekends)

Flying Club: +1 800 744 7477

 

Hong Kong

Reservations: +852 2532 3000 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)

Flight Information: +852 2181 8888

 

India

Reservations Toll Free: +1800 102 3000 (Open Monday to Friday 9.15am - 6.15pm, Saturday 9.15am - 5.15pm)

Special Assistance: +91 124 4693030

Israel

All enquiries: +972 73386 0700

 

Nigeria

Reservations (Lagos):

+234 (0) 14483000

+234 (0) 1 4612747

(Open 24 hours a day)

 

South Africa

Johannesburg and Cape Town

Reservations: +27 11 340 3400  (Open 7am - 10pm BST)

Flight Information: +27 11 978 6000

Austria

Reservations and Customer services: +43800068048  (Open 7am - 10pm BST)

 

Belgium

Reservations and Customer services: +3226200891  (Open 7am - 10pm BST)

 

Bulgaria 

Reservations and Customer services: +35929358697  (Open 7am - 10pm BST)

 

Czech Republic

Reservations and Customer services: +420225439802   (Open 7am - 10pm BST)

 

Denmark

Reservations and Customer services: +4535158998   (Open 7am - 10pm BST)

 

France

Reservations and Customer services: +33185169351   (Open 7am - 10pm BST)

 

Greece

Reservations and Customer services: +302112111591  (Open 7am - 10pm BST)

 

Ireland

Reservations and Customer services: +35315339883   (Open 7am - 10pm BST)

 

Luxembourg

Reservations and Customer services: +35227300105   (Open 7am - 10pm BST)

 

Netherlands

Reservations and Customer services: +31207219903   (Open 7am - 10pm BST)

 

Norway

Reservations and Customer services: +4723502022   (Open 7am - 10pm BST)

 

Poland

Reservations and Customer services: +48225048363   (Open 7am - 10pm BST)

 

Portugal

Reservations and Customer services: +351210608310   (Open 7am - 10pm BST)

 

Spain

Reservations and Customer services: +34930039917  (Open 7am - 10pm BST)

 

Sweden

Reservations and Customer services: +46851992531   (Open 7am - 10pm BST)

 

Germany

Reservations and Customer services: +498006273001   (Open 7am - 10pm BST)

 

Iceland

Reservations and Customer services: +3548004343   (Open 7am - 10pm BST)

Sales support for travel agents

UK: +44 (0)344 209 7705

US: +1 866 325 7723 

Lagos:  +234 1 4612744

Shanghai:  +86 21 5353 4600 (#1 #1)

South Africa:  +27 11 340 3400

Hong Kong:  +852 2532 3080.

Barbados:  +1 800 744 7477

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You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

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Contact us

Our call centre is currently open between 7am and 10pm in the UK, or 2am to 7pm in the US.

If you'd like to send us a text, our team are working from home around the clock, and available to help 24/7. 
It may take a few hours to respond, but be assured that we will reply. 

Text +44 (0)7481 339184 from the UK, or 97634 from the US.
You can also WhatsApp us on +44 (0)344 8747747. Just save our number in your mobile to get started.

For more info, please visit our Covid-19 news page

Give us a call

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

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Send us a text

Just drop us a text on +44 (0) 7481 339184 and the team will be happy to help. From a US number, please drop us a text on 97634.

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Send us your comment or query

Not found the answer here? Choose the relevant contact form for your question and we'll get back to you as soon as possible.

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