This page helps you find out more about the different services we offer if you need special assistance during your flight, such as mobility assistance or medical help.

If you need to request special assistance, we recommend contacting our team at least 48 hours before your flight (or more if you are travelling with an assistance dog).

How to contact the Special Assistance team

If you have a question for the team, you can complete our online form. Just find the Special Assistance box, complete your details and hit send. We'll respond to you as soon as possible.

Alternatively, you can contact us via one of the ways below:
Email: Special_Assistance@fly.virgin.com
Tel: 0344 481 4455 (UK) / 1 888 747 7474 (US)
Fax: 0344 209 7373

Opening hours
Mon - Fri 09:00 - 18:00 (UK local)
Bank holidays 09:00 to 17:00
Closed Weekends and Christmas

Calling from outside the UK? Have a look at our handy phone number list.

Contact us

It's often quickest to use the website, but if you need to talk to someone we're here to help.

Call or text us

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

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If you haven’t found what you were looking for, choose the subject and we’ll get back to you as soon as possible.

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If you like to keep it short and sweet (and all in 140 characters or less) you can also get in touch with us on Twitter