Send us a text

If you have a question that doesn't involve us having to ask for your payment details,  just drop us a message and the team will be happy to help (Monday to Sunday, 7am - 11pm). +44 (0) 7481 339184

Contact us about flights

For telephone enquiries relating to mobility or medical assistance, please call the Special Assistance team on the number relating to your country of departure.

 

UK

Reservations and Customer Service: +44 (0)344 874 7747 (Open 24/hours day)

Flight Information: +44 (0)344 209 7770

Flying Club: +44 (0)344 412 2414

Special assistance: +44 (0)344 481 4455 (Open Monday to Friday, 9am - 6pm and bank holidays)

Special assistance: (Minicom number for the hearing impaired) +44 (0)344 209 0747

Preorder duty free items: +44 (0)344 579 0055

Cargo Reservations: +44 (0)344 209 8300

Virgin Headquarters: +44 (0)344 8110 000

Sales Support  - +44 (0)344 209 7705

Group Sales – +44 (0)344 209 7703

 

USA

Reservations/Flight Information: +1 800 862 8621 (Open 24/hours day)

Special assistance: +1 888 747 7474

Flying Club: +1 800 365 9500

 

Caribbean

Reservations: +1 800 744 7477 or Barbados: +1 246 228 4886 (Open 24/hours day)

Flying Club: +1 800 744 7477

 

China

Reservations: +86 21 61 361777 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)

Flying Club: +86 21 5353 4600

 

Cuba

Reservations: +53 7 204 0747 (Open Monday to Friday 9am - 4.30pm. Closed weekends)

Flying Club: +1 800 744 7477

 

Hong Kong

Reservations: +852 2532 3000 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)

Flight Information: +852 2181 8888

 

India

Reservations Toll Free: +1800 102 3000 (Open Monday to Saturday, 9.15am - 5.15pm)

Special Assistance: +91 124 4693030

Flying Club: +1-800-102-3000 (toll free), +91-124-4693030

 

Nigeria

Reservations (Lagos):

+234 (0) 1 4483000

+234 (0) 1 4612747

(Open 24 hours a day)

 

South Africa

Reservations: +27 11 340 3400 (Open 24/hours day)

Flight Information: +27 11 978 6000

 

United Arab Emirates

Reservations: +971 4 406 0600 (Open Sunday to Thursday 9am - 1pm and again 2pm to 5:30pm)

 

Sales support for travel agents

UK: +44 344 209 7777

US: +1 866 325 7723 

Dubai:  +971 50 653 1251

Lagos:  +234 1 4612744

Shanghai:  +86 21 5353 4600 (#1 #1)

South Africa:  +27 11 340 3400

Hong Kong:  +852 2532 3080.

Barbados:  +246 228 5479

Contact us about Flight + Hotel, Hotels and Car Hire (operated by Virgin Holidays)

 

Changes to existing booking: 0344 557 5850 (Open Monday-Friday 9am-7pm, Saturday 9am-6pm, Sunday 10am-6pm)

Special assistance: 0344 557 3998 (Monday - Friday, 9am-5:30pm) or e-mail special.assistance@virginholidays.com

Post-holiday customer relations: 0344 557 8830 (Monday - Friday, 9am-5:30pm)

By post:
Virgin Holidays Ltd 
The VHQ 
Fleming Way 
Crawley 
West Sussex
RH10 9DF

By e-mail: help.travelplus@virginholidays.com

Please note: to continue to improve our services, telephone calls may be recorded and/or randomly monitored.