This page tells you about boarding our flights.

We'll call Upper Class passengers, families with small children and passengers who require disability or mobility assistance to board the aircraft first, followed by  Premium and Economy Delight passengers shortly afterwards.

Then Economy Classic and Economy Light passengers will be called by rows, starting from the back.

There are signs at the gate, so if you're not sure follow those or ask a member of our ground staff dressed in red.

Contact us

It's often quickest to use the website, but if you need to talk to someone we're here to help.

Call or text us

You'll find the answer to most questions here. But if you have a specific flight or booking related query, drop us a line.

Send us your comment or query

If you haven’t found what you were looking for, choose the subject and we’ll get back to you as soon as possible.

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If you like to keep it short and sweet (and all in 140 characters or less) you can also get in touch with us on Twitter